LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
andrewgrill
Member Since: 15th Mar 2012
Blogger
Twitter
LinkedIn

Andrew is an internationally renowned thought leader in the field of digital and social media networks. Currently he is a Global Partner at IBM based in London with a global remit to help drive understanding and deliver social business solutions to key IBM clients.

Previously, Andrew was CEO of leading social influence platform Kred.

He is also passionate about explaining to large corporates how digital disruption will impact current thinking and strategy, with a focus on moving from social media to social business.

Andrew presents at international conferences on a regular basis, and maintains a well-read blog at LondonCalling.co about digital and social media trends.

A former resident of Sydney, since 2005 he has been active in the UK, US and European markets, and deeply understands the issues facing companies large and small.

andrewgrill
Global Partner, Social Business IBM
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
13th Jan 2014

The UPS delivery issues over Christmas point to a dramatic change in online shopping behaviours

I was reading the cover story from Bloomberg Businessweek’s December edition titled “ Can UPS Save Christmas ” during some downtime over...
Blog

Most read this week

Ecommerce
1st Jul 2022

Will Amazon have a customer experience crisis?

by
Rhys Fisher
Any Answers comment Icon 1
Amazon staffing crisis

Trending

Ecommerce
1st Jul 2022

Will Amazon have a customer experience crisis?

by
Rhys Fisher
Any Answers comment Icon 1
Engagement
4th Jul 2022

Can a degree add credibility to CX certification?

by
Rhys Fisher
Any Answers comment Icon 1
Engagement
5th Jul 2022

Customer experience lessons from Atlantis The Palm

by
Steven Van Belleghem

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift