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Andrew Murphy
Andrew Murphy, Research Manager, William Hill
Member Since: 9th Dec 2015
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Andrew is part of the customer research team helping to bring the voice of customers into the business, a role he has held since 2012. Andrew works across all channels and products within UK and non-UK markets and is the customer voice that the business listens to through feedback ranges across online, retail, sports and gaming.  

Andrew manages William Hill’s online customer community – Your Stake – as well as ongoing voice of the customer (VoC) programme for the Online business.  Andrew has ten years experience in research, previously in media working in client-side research roles including Virgin Media Television and Metro.

 

Andrew Murphy
Research Manager WHLabs - William Hill
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2nd Dec 2015

Why William Hill has bet big on customer feedback

Once upon a time, garnering feedback from trusted customers would be fairly simple. They could either write to you or call you with their...
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