LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Andy Peart
Member Since: 1st May 2013
Blogger
Twitter
LinkedIn
Website

Andy Peart is CMSO of Artificial Solutions, an international business that “Makes Technology Think,” believing that people should be able to interact with technology intelligently, using their own voice, in their own terminology and across whatever channel they choose. 

www.artificial-solutions.com

Andy Peart
Chief Marketing & Strategy Officer Artificial Solutions
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
31st May 2018

3 ways conversational AI improves CX

To revitalize the customer relationship, enterprises need to reach out to consumers with applications that engage and enhance the digital...
Blog
3rd May 2018

Getting personal with personalities

As the tech giants start to realise the importance of personality in delivering an engaging conversational AI experience, will consumers...
Blog
1st Dec 2017

Why the call centre will be dead within 5 years

The call centre will be dead in five years. I know. It’s a pretty bold claim. But if you stick with me I’ll explain not only why I think it...
Blog
5th May 2017

Brands need to own the data to keep the customer

Most customers are prepared, in fact very willing, to solve a query themselves online. Whether it’s sales advice or a technical issue,...
Blog
18th Apr 2017

Increase engagement with the Voice of the Customer

To build customer engagement in today’s connected world first requires a deeper understanding of exactly what customers are looking for...
Blog
29th Mar 2017

AI conversations revitalises customer engagement

Customer engagement is a continuing struggle for many organizations. To drive efficiencies, organizations are increasingly turning to...
Blog
7th Apr 2014

Understanding the Value in Natural Language Data

From speech to text, to websites, wearables and even social media, the number of ways customers can interact with an organization is...
Blog
1st May 2013

Virtual Assistants Make Knowledge a Two Way Street

Business intelligence and web site analytics are playing an increasingly pivotal role in decision making, providing much needed evidence to...
Blog

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Loyalty
27th Jan 2023

Companies never read feedback, customers complain

by
Rhys Fisher
Engagement
24th Jan 2023

Staff strikes spell CX trouble for Amazon

by
Neil Davey
Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift