Andy Peart

Member Since: 1st May 2013

Blogger

Bio

Andy Peart is CMSO of Artificial Solutions, an international business that “Makes Technology Think,” believing that people should be able to interact with technology intelligently, using their own voice, in their own terminology and across whatever channel they choose.

www.artificial-solutions.com

Andy Peart

Chief Marketing & Strategy Officer Artificial Solutions

31st May 2018

3 ways conversational AI improves CX

To revitalize the customer relationship, enterprises need to reach out to consumers with applications that engage and enhance the digital...

Blog

3rd May 2018

Getting personal with personalities

As the tech giants start to realise the importance of personality in delivering an engaging conversational AI experience, will consumers...

Blog

1st Dec 2017

Why the call centre will be dead within 5 years

The call centre will be dead in five years. I know. It’s a pretty bold claim. But if you stick with me I’ll explain not only why I think it...

Blog

5th May 2017

Brands need to own the data to keep the customer

Most customers are prepared, in fact very willing, to solve a query themselves online. Whether it’s sales advice or a technical issue,...

Blog

18th Apr 2017

Increase engagement with the Voice of the Customer

To build customer engagement in today’s connected world first requires a deeper understanding of exactly what customers are looking for...

Blog

29th Mar 2017

AI conversations revitalises customer engagement

Customer engagement is a continuing struggle for many organizations. To drive efficiencies, organizations are increasingly turning to...

Blog

7th Apr 2014

Understanding the Value in Natural Language Data

From speech to text, to websites, wearables and even social media, the number of ways customers can interact with an organization is...

Blog

1st May 2013

Virtual Assistants Make Knowledge a Two Way Street

Business intelligence and web site analytics are playing an increasingly pivotal role in decision making, providing much needed evidence to...

Blog

3 ways conversational AI improves CX

Getting personal with personalities

Why the call centre will be dead within 5 years

Brands need to own the data to keep the customer

Increase engagement with the Voice of the Customer

AI conversations revitalises customer engagement

Understanding the Value in Natural Language Data

Virtual Assistants Make Knowledge a Two Way Street

How Apple uses psychology to develop experiences

COVID-19 sends customer support tickets soaring

Research shows CX leaders must be given more time

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