Andy Peart

Member Since: 1st May 2013
Blogger
Andy Peart is CMSO of Artificial Solutions, an international business that “Makes Technology Think,” believing that people should be able to interact with technology intelligently, using their own voice, in their own terminology and across whatever channel they choose.
Chief Marketing & Strategy Officer Artificial Solutions
31st May 2018
To revitalize the customer relationship, enterprises need to reach out to consumers with applications that engage and enhance the digital...
Blog
3rd May 2018
As the tech giants start to realise the importance of personality in delivering an engaging conversational AI experience, will consumers...
Blog
1st Dec 2017
The call centre will be dead in five years. I know. It’s a pretty bold claim. But if you stick with me I’ll explain not only why I think it...
Blog
5th May 2017
Most customers are prepared, in fact very willing, to solve a query themselves online. Whether it’s sales advice or a technical issue,...
Blog
18th Apr 2017
To build customer engagement in today’s connected world first requires a deeper understanding of exactly what customers are looking for...
Blog
29th Mar 2017
Customer engagement is a continuing struggle for many organizations. To drive efficiencies, organizations are increasingly turning to...
Blog
7th Apr 2014
From speech to text, to websites, wearables and even social media, the number of ways customers can interact with an organization is...
Blog
1st May 2013
Business intelligence and web site analytics are playing an increasingly pivotal role in decision making, providing much needed evidence to...
Blog