Andy Price
Member Since: 30th Nov 2012
Technology Editor Sift Media
28th Jan 2014
Magic numbers: How customer analytics is saving financial services
Why is customer analytics so important to your business? Below, Oliver Werneyer, VP of data at global reinsurers Swiss Re addresses this...
Data
13th Jan 2014
Are these the four trends influencing customer loyalty?
What will a brand need to do in the future to maintain, or even increase customer loyalty? Specialist CRM and customer engagement agency...
Loyalty
8th Jan 2014
Companies use omnichannel for sales not service, complain customers
Omnichannel delivery has opened customers up to a variety of communication channels, increasing the connectivity between brand and consumer...
Channels
7th Jan 2014
What does 2014 have in store for social media outsourcing?
Brands and consumers alike have been responsible for the wildfire-like spread of social media over the past few years, but it’s the...
Strategy
7th Jan 2014
Report reveals real impact of customer service on the bottom line
Is customer service an added bonus? Can a business get away with letting a customer’s experience slide if the product or service is good...
Management
6th Jan 2014
Consumer trust in data security at ten year low
Only 9% of consumers have faith in brands to keep their data secure, according to a new data research report from Fujitsu. The research has...
Data
3rd Jan 2014
What do the best performing firms have? An emphasis on customer experience
Savvy CEOs across industries have recognised the importance of customer experience. According to an Economist Intelligence Unit (EIU)...
Sales performance
30th Dec 2013
The retail trends for 2014: It’s all about personalisation
A slower than desired global economy may have proved bad news for retailers and businesses worldwide, but for consumers its helped to kick...
Sales performance
27th Dec 2013
Older shoppers are bucking retail stereotypes, but have retailers failing to notice?
A new generation of older shoppers are challenging traditional retail stereotypes by showing a more active, perceptive and tech savvy...
Sales performance
20th Dec 2013
The social business is yet to go viral
The social business concept has been a trend talking point for awhile, but it has still failed to take off this year. CIPD, the...
Technology