LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
annajo
anna johansson profile picture
Member Since: 11th Feb 2016
Blogger
Twitter
Website

Anna is a freelance writer, researcher, and business consultant from Olympia, WA. A columnist for Entrepreneur.com, iMediaConnection.com and more, Anna specializes in entrepreneurship, technology, and social media trends. Follow her on Twitter and LinkedIn.

annajo
Johansson Consulting
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
5th Jul 2017

Tips to Design Social Media Ads for Your Audience

One of the most powerful types of advertising for online businesses is social media. You can use geo-targeted advertisements specifically...
Blog
23rd May 2017

Discerning Client? 5 Strategies for Better Service

Customer service changes based on the types of clients you’re serving. While there are certain fundamentals that apply no matter what your...
Blog
11th May 2017

4 Common Mistakes That Make Customers Mad

Since no person or system is perfect, mistakes are an unavoidable aspect of doing business. No matter how long you’ve been in operation,...
Blog
2nd May 2017

Why your product options should be on one page

Ecommerce websites have the potential to make products and services available to people through unparalleled convenience, since just a few...
Blog
17th Mar 2017

A Guide to Humanizing Your Marketing Efforts

There’s a reason people like working with local small businesses over national brands when they can. The average customer doesn’t want to...
Blog
2nd Mar 2017

Communication is the key to a customer’s heart

The greatest gift you can give to your customers and clients is impeccable communication. You may be familiar with the term “impeccable,”...
Blog
21st Feb 2017

Are Your Search Filters Responsible For Lost Sales

When your website has a good amount of content, that content needs to be accessible to your visitors through an excellent navigation system...
Blog
17th Jan 2017

5 Tips To Skyrocket Customer Satisfaction

If you run a business and want to increase your sales (as most businesses do), there are many ways you can achieve this. However, before...
Blog
13th Jan 2017

3 Tips to Help You Automate Customer Service

Customer service is the most humanized extension of your brand. It’s the touch point where you directly interact with customers in a one-on...
Blog
21st Nov 2016

Do BYOD and Customer Service Mix?

As the bring your own device (BYOD) trend grows increasingly popular, more and more businesses are having to deal with the idea of...
Blog
  • Show more

Most read this week

Voice of the Customer
27th Nov 2023

The expansive role of CX teams

by
Olga Potaptseva
A person with a backpack and rocket wings drawn behind him

Trending

Engagement
13th Feb 2023

Why it's time for CX and finance to become BFFs

by
Maurice Fitzgerald
Any Answers comment Icon 1
Voice of the Customer
27th Nov 2023

The expansive role of CX teams

by
Olga Potaptseva

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift