Anna Rodriguez
Member Since: 28th Nov 2015
24th Jun 2016
Seven ways call centre managers can fraud-proof their business
In 2015, AT&T was forced to pay a fine of 25 million dollars because of lax security in overseas call centres. US regulators charged...
Contact centres
30th Sep 2015
How to tell your digital marketing strategy is a dud
With the potential of digital marketing becoming increasingly evident to all businesses, companies are alotting more of their budget to...
Strategy
16th Jul 2015
32 hours a month: The 11 essential rules of social media management
Because social media is now so essential to business, there is an abundance of advice on the web about how brands can maximise their social...
Strategy
22nd Jun 2015
How do you best deal with furious customers?
Customers are the bread and butter of every business. Therefore, it is vital that you cater to their every needs. However, at times,...
Management