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Anna Rodriguez
Member Since: 28th Nov 2015
Anna Rodriguez
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24th Jun 2016

Seven ways call centre managers can fraud-proof their business

In 2015, AT&T was forced to pay a fine of 25 million dollars because of lax security in overseas call centres. US regulators charged...
Contact centres
30th Sep 2015

How to tell your digital marketing strategy is a dud

With the potential of digital marketing becoming increasingly evident to all businesses, companies are alotting more of their budget to...
Strategy
16th Jul 2015

32 hours a month: The 11 essential rules of social media management

Because social media is now so essential to business, there is an abundance of advice on the web about how brands can maximise their social...
Strategy
22nd Jun 2015

How do you best deal with furious customers?

Customers are the bread and butter of every business. Therefore, it is vital that you cater to their every needs. However, at times,...
Management

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