a+ppega

Member Since: 8th Nov 2019

Bio

Ex-pub landlord Lee Whittington offers insights on how to achieve customer experience excellence as a consultant at Pegasystems.

Customer Experience Specialist Pegasystems

25th Feb 2021

Life doesn’t update in 24-hour, seven day, or even monthly cycles. Personal circumstances change constantly. According to GDPR, businesses...

Blog

8th Feb 2021

How can Marketers put customers at the centre of a beating AI heart? A lot of progress has been made in artificial intelligence (AI), yet...

Blog

27th Jan 2021

How can Sales, Marketing and Customer Service collaborate to maximise customer lifetime value? Despite the famous phrase “the customer is...

Blog

3rd Dec 2019

Understanding the customer was the most important lesson I learnt during my time as a pub landlord in a Cornish creekside pub. Fortunately...

Blog

19th Nov 2019

Even when working as a pub landlord I used technology to improve the experience of my customers. From booking tables and taking payments,...

Blog

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