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April Vellacott
Cowry Consulting behavioural economics customer experience
Member Since: 21st Nov 2018
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As Cowry’s Marketing Manager, April extols the virtues of behavioural economics to enhance customer experience.​

April holds a first class Honours degree in Psychology from the University of St Andrews, where she focussed on how evolutionary forces have shaped modern day behaviour and conducted research on facial perception.

Having worked some years to help clients with the planning and strategy behind their advertising spend, she returned to academia to acquire her master’s degree in Behaviour Change at UCL. Here, she wrote a thesis on how behavioural science could be used to enhance cyber security in the Internet of Things. 

April Vellacott
Cowry Consulting
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23rd Nov 2018

How Aegon used behavioural psychology to make its customer conversations more natural

How can behavioural psychology help improve the interactions your staff have with customers? Cowry Consulting ’s Jez Groom and April...
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