Arne De Keyser
Member Since: 29th Jul 2019
Prof. dr. Arne De Keyser is Assistant Professor of Marketing at EDHEC Business School (Lille Campus). His research focuses on customer experience management, service recovery and the impact of new technologies on the service frontline.
Assistant Professor of Marketing EDHEC Business School
3rd Sep 2019
The four foundations that enable disruptors to deliver fast & easy customer experiences
Uber and Lyft drivers are just one click away, Amazon offers free same-day delivery, and Deliveroo can get us food from our favorite...Strategy