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Why we're getting the measurement of emotion wrong
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Why a crisis could be a good thing for your brand
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CMO as CX leader: How to make it work
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The 2019 CRM buyer's guide
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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Why it's time to change our call centre metrics
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Why are so many CX programmes failing?
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Why customers shouldn't write your service vision
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What CX strategies will succeed in an AI future?
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Assessing your CX tools and processes
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Last chance to enter CX Leader of the Year 2019
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Improving Employee Engagement in Contact Centres
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ECCCSA breaks records with more nominations...
Customer experience management
Value for customers: The new frontier for CX
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Resources
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CX Leader of the Year
Arne van Oosterom
Member Since: 19th Jul 2013
Arne van Oosterom
Founder & Trainer
DesignThinkers Academy
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