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arvindrongala
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Member Since: 2nd Feb 2016
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Arvind Rongala is Director, Invensis Learning, a global training and certification provider in the IT, technical and business management fields. Under his stellar leadership, Invensis Learning has trained 50,000 plus professionals across the World, and is a trusted partner for Fortune 1000 companies. Associated with the Invensis group of companies for nearly a decade, Arvind is now a recognized name in the learning and continuing education sphere. His views on topics like Agile Project Management, DevOps, IT Security and Governance, Quality Management and Digital Marketing are valued by media, industry peers and the business community at large.

arvindrongala
Director Invensis Learning
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18th Nov 2019

ITIL4 brings customer experience to centre stage

At first, we were told the customer is King. We do whatever it takes to provide the best customer experience (CX). That means creating...
Blog
11th Apr 2016

6 steps for creating an exceptional customer experience strategy

Customer experience is the overall experience, right from discovery to confirmation of sale, which a customer has with a business...
Blog
10th Feb 2016

Top 10 ecommerce trends for 2016 and beyond

For a business to be relevant in the present times, it has to catch up and follow along with the current trends. Gone are those days when...
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