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asubrama
Member Since: 27th Jan 2006
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Anand Subramaniam is SVP Worldwide Marketing for eGain Corporation. Prior to eGain, Subrama­niam served in executive and marketing/product management roles in a range of organizations, including startups and companies such as Oracle, Autodesk, and Intel. He holds an MBA from the University of California at Berkeley and an MSME from the University of Rhode Island.

asubrama
SVP eGain Corporation
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2nd Nov 2018

Why do contact centre agents quarrel with tools?

There has been deservedly a lot of focus on digitalizing the customer experience (CX). Though the results from CX initiatives have been...
Blog
2nd Aug 2018

Contact centres: Can AI improve agent experience?

To Forget is Human, To Guide is Transformational! No, this is not a post about Alexander Pope but about a phenomenon called the “forgetting...
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