Augie Ray

Member Since: 23rd Mar 2020

Augie Ray

Vice President Analyst Gartner Marketing practice

22nd Jul 2021

Last year, as businesses struggled to implement “work from home” policies and contain service disruptions, customer satisfaction scores...

12th Apr 2021

Many companies have embraced the concept of customer experience (CX). However, relatively few organisations have achieved a mature, self-...

29th Jan 2021

Among the challenges faced by customer experience (CX) leaders, particularly in a year as challenging as this, is to demonstrate the return...

16th Mar 2020

Customer experience (CX) is about knowing and responding to customer expectations and needs to improve customer satisfaction, loyalty, and...

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