LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Augie Ray
Augie Ray
Member Since: 23rd Mar 2020
LinkedIn
Augie Ray
Vice President Analyst Gartner Marketing practice
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
22nd Jul 2021

How to refill the dwindling well of forgiveness for post-COVID customer experience

Last year, as businesses struggled to implement “work from home” policies and contain service disruptions, customer satisfaction scores...
Loyalty
12th Apr 2021

The common mistakes that kill CX programmes in their infancy

Many companies have embraced the concept of customer experience (CX). However, relatively few organisations have achieved a mature, self-...
Engagement
29th Jan 2021

How to prove CX programme ROI without treating customers as walking wallets

Among the challenges faced by customer experience (CX) leaders, particularly in a year as challenging as this, is to demonstrate the return...
Engagement
16th Mar 2020

Five ways customer experience leaders must respond to COVID-19

Customer experience (CX) is about knowing and responding to customer expectations and needs to improve customer satisfaction, loyalty, and...
Engagement

Most read this week

Technology
26th May 2023

Can collaboration combat swivel chair syndrome?

by
Rhys Fisher
Six men in different poses, holding a piece of paper

Trending

Technology
26th May 2023

Can collaboration combat swivel chair syndrome?

by
Rhys Fisher
Voice of the Customer
25th May 2023

How CX leaders can master uncertainty

by
Rhys Fisher

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift