Member Since: 4th Feb 2008
I joined Sift Media in February 2008 as content management assistant. I was then temporarily promoted to content manager (cover maternity leave) and I now manage the communities of MyCustomer.com, AccountingWEB.co.uk, UK Business Forums and the rest of the Sift Media sites.
Feel free to contact me about anything in relation to this site.
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My discussion replies
27th Oct 2009
Could be a training issue, but I'm not convinced as there could be a plethora of other factors:
Is there a clear vision and plan for what it is hoped the team will achieve?
Does each team have meaningful manageable goals and targets?
Does the team and the individuals in in it feel valued by the company?
Are there regular updates on how they are doing and how the organisation is doing with information clearly shared?
Have you put systems in place to support team members ongoing development which is linked to a succession plan?
As said before are team members empowered to make decisions, do they have a sense of owenership and responsibility?
Are they suitably rewarded for their efforts in a meaningful way with short term wins
Is there a positive culture within the organisation with leaders demonstrating that they care and support employees and customers
Do the systems and processes in place support the Team Members - do they say continuously 'I need to put you in touch with someone else who can deal with your problem'.
Is the organisation and team led well?