Member Since: 24th Oct 2017
Benjamin is a knowledge management consultant at KMS Lighthouse.
From internal corporate use to customer self-service, Benjamin empowers companies to deliver consistent and accurate information to the people who need it, when they need it. With strong attention to proper strategy and best practices, Benjamin finds the solution that works specifically for each company he works with.
CX Consultant KMS Lighthouse
5th Dec 2017
Your knowledge base represents a mighty customer support tool. If you utilize the knowledge base to its complete potential, you can...Blog
15th Nov 2017
Your knowledge base is key to providing excellent resolutions to customers problems or to answer employee queries. It may sound a bit dull...Blog
10th Nov 2017
If you're in the world of customer service or customer experience, I'm sure you've heard a lot of chatter recently (pun intended) about...Blog
31st Oct 2017
How do you help your customers when they have questions about your brand or offering? What about when they have issues or problems?...Blog
24th Oct 2017
Customers and their needs are changing all the time, so it's increasingly important to keep your contact center at the forefront of these...Blog