Member Since: 24th Oct 2017
Benjamin is a knowledge management consultant at KMS Lighthouse.
From internal corporate use to customer self-service, Benjamin empowers companies to deliver consistent and accurate information to the people who need it, when they need it. With strong attention to proper strategy and best practices, Benjamin finds the solution that works specifically for each company he works with.
CX Consultant KMS Lighthouse
My discussion replies
24th Oct 2017
Absolutely! Just like any other skill, it takes time and dedication.
The right tools in place can help serve as reminders. Scripts are a good start and making sure they're using the right verbiage.