Benoît Gruber
Member Since: 28th Nov 2015
29th Jun 2015
Four lessons from famous tales of excellent customer service
Think about a time when you received amazing customer service . Now think about how rare it was that you experienced that level of customer...
Management
9th Jun 2015
How to turn a one-time buyer into a lifetime buyer
Customer service, both good and bad, has a long lasting impact on revenue. Today, customers can immediately go online to voice frustrations...
Management