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Beth Karawan
Member Since: 13th Jul 2022
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Beth Karawan
Co-Founder & EVP ImprintCX
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30th Jun 2023
Empathy, just another buzzword?
Recently there was an article in The New York Times about how therapy-related words and phrases have become widely used in the dating world...
Management
21st Jul 2022
Help! My NPS is failing! What should I do?
Ten years ago, I wrote an article for The Hub declaring that an insight statement does not include a percentage symbol. While that may be...
Voice of the Customer
