Member Since: 7th Jan 2005
Head of Customer Services Lookfantastic.com
10th Mar 2005
We currently use Royal Mail to carry about 70-80% of our parcels and I have to say that the service they provide is the No. 1 source of customer complaints, i.e. where is my order?
Our customer service dept. constantly deals with unhappy customers who have not received their goods in a timely manner (in our case within 48hrs.) I can comiserate with Amazon on this.
BEWARE! Royal Mail quote up to 10 working days for a 1st class parcel to be delivered and believe it or not, the same applies to Recorded Delivery items!
Just not good enough.