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blondienat
Member Since: 7th Jan 2005
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blondienat
Head of Customer Services Lookfantastic.com
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My answers

10th Mar 2005

We currently use Royal Mail to carry about 70-80% of our parcels and I have to say that the service they provide is the No. 1 source of customer complaints, i.e. where is my order?

Our customer service dept. constantly deals with unhappy customers who have not received their goods in a timely manner (in our case within 48hrs.) I can comiserate with Amazon on this.

BEWARE! Royal Mail quote up to 10 working days for a 1st class parcel to be delivered and believe it or not, the same applies to Recorded Delivery items!

Just not good enough.

Reply to
The Good, the Bad and the Post Office

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