BlueOceanContactCenters
Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
31st Mar 2022
If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball . The...
Blog
24th Mar 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. These are real people...
Blog
25th Feb 2022
The current climate of customer service demands flexibility and adaptability. To put it mildly, we’re living through one of the weirdest...
Blog
17th Feb 2022
In the current landscape of customer service, brands must put themselves in the shoes of their end-users to stay competitive and...
Blog
20th Jan 2022
In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on...
Blog
8th Oct 2021
As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn...
Blog
7th Oct 2021
Few industries are quite like travel. Can you think of any other industry where anxiety is baked into the product or service? Even before...
Blog
4th Oct 2021
What the Subscription Economy Teaches Us About Kick-Ass Customer Experience Once upon a time, we could count the number of subscriptions we...
Blog
27th Sep 2021
What’s Everyone Talking About in Customer Experience Today? Customer experience is pretty much the hottest topic in the contact center and...
Blog
23rd Sep 2021
Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is...
Blog