Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
12th Jun 2018
Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the...
Blog
15th May 2018
You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that they’re crucial to making informed business decisions...
Blog
3rd Apr 2018
If your company is beginning the fiscal year in April, you likely have a stream of questions flowing through your mind. Are your goals for...
Blog
26th Mar 2018
Say hello to the future: the robots are right here. Artificial intelligence is flipping all kinds of traditional business models on their...
Blog
27th Feb 2018
If you answered the headline with a yes – give yourself a major pat on the back. You are out there setting the standard for others to...
Blog
14th Feb 2018
Remember when social media was the young upstart of the customer care channels and voice was still king? Way back in the good old days of...
Blog
9th Jan 2018
Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. The future is, it seems...
Blog
21st Dec 2017
The oldest Millennials are now hitting their late 30s (gulp… really?) They make up more than 30% of the workforce with a cohort that...
Blog
30th Nov 2017
If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center...
Blog
28th Sep 2017
Original post was written by Sean Miller at Blue Ocean Contact Centers: https://blueocean.ca/9-winning-strategies-for-scheduling-and-...
Blog