BlueOceanContactCenters
Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
19th Mar 2020
Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a...
Blog
12th Feb 2020
You know we’ve always got your back, dear Reader. We’re continually exploring, expanding, reading, learning, asking questions, and sharing...
Blog
27th Jan 2020
We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do...
Blog
6th Jan 2020
Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve...
Blog
20th Dec 2019
Heading out of the office this holiday to grab some eggnog and enjoy the lights? While so many of us are off celebrating the festive season...
Blog
10th Dec 2019
We’re inching closer to not only the beginning of a new year, but also a new decade! Can you believe it? It’s undeniably a time of...
Blog
5th Dec 2019
There’s no doubt that today’s businesses – from SMB to global mega-brands – take data security and data protection very, very seriously...
Blog
13th Nov 2019
What Does Content and Ad Review Have in Common with Customer Service? Content review is a topical subject these days. We have witnessed...
Blog
6th Nov 2019
It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples...
Blog
31st Oct 2019
Maybe you’re a math person and love nothing more than a hefty Excel document to dig into for a few hours. Or maybe math isn’t your strong...
Blog