Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
16th Aug 2019
For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of...
Blog
9th Jul 2019
A low unemployment rate is cause for celebration. It means people are working, paying taxes, and bringing home the bacon. That’s why most...
Blog
24th Jun 2019
A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centres. With the convergence...
Blog
13th Jun 2019
We talk a lot in this blog forum about partnership and who you should choose as an outsourced contact center partner, but where you choose...
Blog
31st May 2019
Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of...
Blog
15th Apr 2019
Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s...
Blog
26th Mar 2019
Quick, is Gen Z old enough to work yet? No checking Wikipedia… Answer: Yes. While there is a bit of a gray area between where exactly...
Blog
25th Feb 2019
Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know your wallet is stuffed with membership cards (...
Blog
19th Feb 2019
It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer in the US (and already knocking...
Blog
25th Jan 2019
Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer...
Blog