BlueOceanContactCenters
Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
9th Jul 2020
Time kind of lost all meaning in the first half of 2020 so it’s especially hard to believe we’re in the middle of summer already. In the...
Blog
20th May 2020
Redundancy. Business Continuity. Those are major checkboxes in every RFP we’ve ever responded to. Boxes to be checked on both sides of the...
Blog
13th May 2020
It’s late February, 2020. Place: Your office. Situation: You’re tasked with choosing a new outsourced partner for your organization’s...
Blog
19th Mar 2020
Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a...
Blog
12th Feb 2020
You know we’ve always got your back, dear Reader. We’re continually exploring, expanding, reading, learning, asking questions, and sharing...
Blog
27th Jan 2020
We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do...
Blog
6th Jan 2020
Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve...
Blog
20th Dec 2019
Heading out of the office this holiday to grab some eggnog and enjoy the lights? While so many of us are off celebrating the festive season...
Blog
10th Dec 2019
We’re inching closer to not only the beginning of a new year, but also a new decade! Can you believe it? It’s undeniably a time of...
Blog
5th Dec 2019
There’s no doubt that today’s businesses – from SMB to global mega-brands – take data security and data protection very, very seriously...
Blog