BlueOceanContactCenters
Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
3rd May 2021
A couple of years ago, we explored the state of omnichannel customer care, recognizing the fact that consumers have more channel options...
Blog
31st Mar 2021
What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data points have...
Blog
18th Mar 2021
In this article, we share a first-person experience from our Vice President, Client Services, Susan Preiss. She explores the tale of two...
Blog
10th Feb 2021
After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in...
Blog
22nd Oct 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Days...
Blog
6th Oct 2020
We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in...
Blog
17th Sep 2020
That RFP process is a grind, eh? The peak experience is when you finally get to call your new strategic partner and let them know they are...
Blog
27th Aug 2020
The pandemic has put a thousand things on hold. From your kid’s first day of school to your epic summer travel plans to your favorite team’...
Blog
20th Aug 2020
Over the years, we’ve written many articles singing the praises of on-site visits with potential customer care outsourcers. We firmly...
Blog
6th Aug 2020
2020 has marked the workplace like no other year in recent history. For months, we’ve been settling into new patterns of working and...
Blog