Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
3rd Oct 2018
What is a contact center statement of work (SOW) and how can it help to manage the relationship with the provider of your outsourced...
Blog
31st Aug 2018
Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just one bad...
Blog
9th Aug 2018
Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions...
Blog
13th Jul 2018
The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these...
Blog
28th Jun 2018
Paul Jones, award-winning hotel manager at Best Western, shares best practice advice on delivering excellent customer service - and how the...
Blog
12th Jun 2018
Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the...
Blog
15th May 2018
You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that they’re crucial to making informed business decisions...
Blog
3rd Apr 2018
If your company is beginning the fiscal year in April, you likely have a stream of questions flowing through your mind. Are your goals for...
Blog
26th Mar 2018
Say hello to the future: the robots are right here. Artificial intelligence is flipping all kinds of traditional business models on their...
Blog
27th Feb 2018
If you answered the headline with a yes – give yourself a major pat on the back. You are out there setting the standard for others to...
Blog