Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
9th Aug 2018
Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions...
Blog
13th Jul 2018
The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these...
Blog
28th Jun 2018
Paul Jones, award-winning hotel manager at Best Western, shares best practice advice on delivering excellent customer service - and how the...
Blog
12th Jun 2018
Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the...
Blog
15th May 2018
You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that they’re crucial to making informed business decisions...
Blog
3rd Apr 2018
If your company is beginning the fiscal year in April, you likely have a stream of questions flowing through your mind. Are your goals for...
Blog
26th Mar 2018
Say hello to the future: the robots are right here. Artificial intelligence is flipping all kinds of traditional business models on their...
Blog
27th Feb 2018
If you answered the headline with a yes – give yourself a major pat on the back. You are out there setting the standard for others to...
Blog
14th Feb 2018
Remember when social media was the young upstart of the customer care channels and voice was still king? Way back in the good old days of...
Blog
9th Jan 2018
Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. The future is, it seems...
Blog