Member Since: 9th Aug 2016
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Blue Ocean Contact Centers
15th Aug 2017
The procurement process for seeking an outsourced contact center is naturally focused on the tangible functionalities, capacities,...
Blog
6th Mar 2017
One of the fundamental questions that gets asked in the call centre services procurement process is: will we have a dedicated team of...
Blog
23rd Jan 2017
It may seem outrageous to those in the customer service business, but the answer is most definitely “no.” Nowhere in the call centre...
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