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BlueOceanContactCenters
Blue Ocean Contact Centers
Member Since: 9th Aug 2016
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BlueOceanContactCenters
Blue Ocean Contact Centers
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4th Oct 2021

What the subscription economy teaches us about CX

What the Subscription Economy Teaches Us About Kick-Ass Customer Experience Once upon a time, we could count the number of subscriptions we...
Blog
27th Sep 2021

What's everyone talking about in CX today?

What’s Everyone Talking About in Customer Experience Today? Customer experience is pretty much the hottest topic in the contact center and...
Blog
23rd Sep 2021

Predicting the future from an unusual past

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is...
Blog
26th Aug 2021

How COVID has changed contact centre RFPs

How COVID Has Shifted the Contact Center RFP Timeline Decision making got a whole lot more difficult in the wake of the pandemic, didn’t it...
Blog
9th Aug 2021

5 evolving call centre tools

For all the grief, losses, and setbacks the pandemic unleashed, there is a general consensus that it also sparked a revolution on the...
Blog
17th Jun 2021

The 5 challenges facing in-house contact centres

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them...
Blog
10th Jun 2021

Flat customer care budget? Outsourcing can help

As we slowly emerge into recovery, the post-pandemic world looks very different and we’re seeing it with new eyes. Our social lives have...
Blog
13th May 2021

The 3 post-COVID principles of brand loyalty

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the...
Blog
3rd May 2021

How omnichannel customer care weathered COVID-19

A couple of years ago, we explored the state of omnichannel customer care, recognizing the fact that consumers have more channel options...
Blog
31st Mar 2021

How customer behaviour has been impacted by COVID

What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data points have...
Blog
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