BlueOceanContactCenters
Member Since: 9th Aug 2016
Blogger
Blue Ocean Contact Centers
27th Sep 2021
What’s Everyone Talking About in Customer Experience Today? Customer experience is pretty much the hottest topic in the contact center and...
Blog
23rd Sep 2021
Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is...
Blog
26th Aug 2021
How COVID Has Shifted the Contact Center RFP Timeline Decision making got a whole lot more difficult in the wake of the pandemic, didn’t it...
Blog
9th Aug 2021
For all the grief, losses, and setbacks the pandemic unleashed, there is a general consensus that it also sparked a revolution on the...
Blog
17th Jun 2021
For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them...
Blog
10th Jun 2021
As we slowly emerge into recovery, the post-pandemic world looks very different and we’re seeing it with new eyes. Our social lives have...
Blog
13th May 2021
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the...
Blog
3rd May 2021
A couple of years ago, we explored the state of omnichannel customer care, recognizing the fact that consumers have more channel options...
Blog
31st Mar 2021
What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data points have...
Blog
18th Mar 2021
In this article, we share a first-person experience from our Vice President, Client Services, Susan Preiss. She explores the tale of two...
Blog