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Brennan Wilkie
Brennan Wilkie
Member Since: 11th Feb 2019
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Having been responsible for the design and implementation of hundreds of Voice-of-Customer programs for Fortune 500 companies, I focus on a consultative approach that provides stakeholders with clear direction and innovative solutions to increase customer loyalty, build brand advocacy, and drive financial performance. 

Brennan Wilkie
Senior Vice President, CX Strategy & Country Manager InMoment
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28th Feb 2019

Four guiding principles for CX metrics with meaning

How do you select the right metrics for your CX programme? When it comes to metrics, the human race is a little obsessed. We measure our...
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