Resources
Events & webinars
CX Leader of the Year
Subscribe to Newsletter
Login
Register
Subscribe to Newsletter
Login
Register
Marketing
Sub-categories
Strategy
Technology
Data
Data
Data sharing still daunting despite GDPR
Strategy
Brand purpose delivers ad impact but can backfire
Technology
CMOs ignoring IT despite customer consequences
Sales
Sub-categories
Sales performance
CRM
Ecommerce
Ecommerce
Retailer warnings as ecommerce expectations rise
Sales performance
How to deal with difficult customers
CRM
The 2019 CRM buyer's guide
Service
Sub-categories
Management
Contact centres
Channels
Management
How ABANCA created a customer-centric culture
Management
Who should own customer journey mapping?
Management
Should service & marketing have a shared budget?
Customer experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
Seven proven ways to improve NPS
Loyalty
MBA in Customer Love: Could you pass the 10 tests?
Voice of the Customer
What you should (and shouldn't) use NPS for
Community
Sub-categories
Blogs
Industry insights
Discuss
Customer experience management
Four ways to deliver winning customer experience
Analytics
iPhone vs. Android App Development – 11 Difference
Contact centre metrics
How to shortlist potential contact centre partners
Hot topics
Sub-categories
Contact centres
Chatbots
Customer emotion
Contact centres
Sponsored
Five myths about Workforce Management
Contact centres
How to shortlist potential contact centre partners
Be empowered - read our content
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Resources
Events & webinars
CX Leader of the Year
Brian Elliott
Member Since: 18th Jan 2019
Blogger
Connect
Twitter
Website
Brian Elliott
Partner, Founder, Senior Advisor & Head of Innovation Periscope By McKinsey
Blog posts
Discussions
Discussion replies
Comments
This user has not written any posts yet.
