Member Since: 28th Nov 2015
I am a CX transformist; helping large organizations dramatically improve business results by changing how they deal with customers. As part of this focus, I help organizations improve their culture, strategy, marketing, interaction design, customer service, and leadership practices.
I'm also a creative experience designer and a fanatical student of business and human behavior, so I continue to research, examine, and share insights about how organizations can improve their performance.
My “title” is Managing Partner of the Temkin Group, a customer experience research, consultancy, and training company that helps organizations become more customer-centric. We help many of the world’s largest brands build loyalty by engaging the hearts and minds of their customers, employees, and partners.
If you care about any of the topics that I've mentioned, then I urge you to regularly visit my blog, Customer Experience Matters®: https://experiencematters.wordpress.com/
If you're looking for advice on how to build a customer-centric organization, then we can help. If you're looking for an informative, motivating speech, then we can help. f you're looking for training on the skills or mindset to become more customer-centric, then we can help. Take a look at the many ways that we can help: http://temkingroup.com/engage-with-us/
Researcher and co-founder CXPA
19th Mar 2018
Companies aren't close to reaching the potential of their Voice of the Customer programmes and it's time for these projects, and the...Voice of the Customer
4th Apr 2011
Bruce Temkin looks at the findings from a recent survey of companies and outlines what we can learn about efforts to become more 'customer-...Management