Bryan Horn

Member Since: 19th Mar 2020
Bryan Horn is a customer experience trainer and corporate culture development expert. He has 16 years of experience as a financial services manager. He has been homeless, jobless, and everywhere in between. He brings real-world applications and stories that relate to every culture and industry.
He is the author of the internationally successful book The Customer Service Revolution: 8 Principles That Will Change the Way Companies Think About the Customer Experience and the Employees Who Work for Them. Bryan is the founder of CS Solutions, a customer experience training consulting firm. He resides in Salt Lake City, UT. For more information, please visit www.thecsrevolution.com.
Founder CS Solutions
25th Sep 2020
How letting staff break the rules can benefit customer experience
I get it. Companies need to protect themselves. Companies have been sued for something frivolous and stupid. In response, they enact...
Management
23rd Mar 2020
How to empower and engage remote service teams
One of my favourite workplace culture stories is about a janitor who worked at the Johnson Space Center in 1962. President John Kennedy was...
Management