Bryan Horn is a customer experience trainer and corporate culture development expert. He has 16 years of experience as a financial services manager. He has been homeless, jobless, and everywhere in between. He brings real-world applications and stories that relate to every culture and industry.

He is the author of the internationally successful book The Customer Service Revolution: 8 Principles That Will Change the Way Companies Think About the Customer Experience and the Employees Who Work for Them. Bryan is the founder of CS Solutions, a customer experience training consulting firm. He resides in Salt Lake City, UT. For more information, please visit www.thecsrevolution.com.