LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Carolyn Blunt
Carolyn
Member Since: 28th Nov 2015
Twitter

Carolyn Blunt is managing director of Ember Real Results, an organisation within the expert customer management consultancy Ember Group and that works with contact centres to improve performance through world-class training, coaching and learning. Carolyn is co-author of the book ‘Delivering Effective Social Customer Service’ published by Wiley.  

Carolyn Blunt
Managing director Ember Real Results
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
11th Jun 2018

Average call handling time: Time to rethink the reviled metric

Average handling time has attracted a bad reputation. But with the service landscape changing, it shouldn't be ignored. Average handling...
Contact centres
14th Mar 2017

Three data deficiencies harming customer service - and how to address them

The digital world we live in has given people access to information, instantaneously and it has changed the way we communicate, buy things...
Channels
6th Dec 2013

RBS' Facebook failure: What it should have done differently

RBS boss admitted the bank "has to do better" amid two days of disruption, but for many customers the icing on the cake was the launch of...
Channels

Most read this week

Strategy
3rd Aug 2015

Psychological study: Online ad overkill dangerous

by
Chris Ward

Trending

Strategy
3rd Aug 2015

Psychological study: Online ad overkill dangerous

by
Chris Ward
Voice of the Customer
28th Nov 2013

US consumers more likely to complain about...

by
Natalie Steers
Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift