LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Carolyn Blunt
Carolyn
Member Since: 28th Nov 2015
Twitter

Carolyn Blunt is managing director of Ember Real Results, an organisation within the expert customer management consultancy Ember Group and that works with contact centres to improve performance through world-class training, coaching and learning. Carolyn is co-author of the book ‘Delivering Effective Social Customer Service’ published by Wiley.  

Carolyn Blunt
Managing director Ember Real Results
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments

My answers

This user has not written any comments yet.

Most read this week

Technology
4th Nov 2013

Clouded in confusion?: How to choose a...

by
Neil Davey
Any Answers comment Icon 1

Trending

Technology
4th Nov 2013

Clouded in confusion?: How to choose a...

by
Neil Davey
Any Answers comment Icon 1
Loyalty
3rd Oct 2023

20 easy ways to celebrate CX Day

by
Stacy Sherman
Strategy
29th Sep 2023

Show customers the value of your relationship

by
Philipp Wolf

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift