CCMA (Call Centre Management Association)
Member Since: 12th Feb 2018
The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
9th Nov 2020
CCMA research reveals five ways service strategies must change
Prior to COVID-19, digital interactions were already establishing a foothold as an alternative to voice. However, since the pandemic there...Contact centres