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CCMA (Call Centre Management Association)
CCMA
Member Since: 12th Feb 2018
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The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK.  The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

CCMA (Call Centre Management Association)
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17th Sep 2021

Research provides hope for contact centre leaders

The CCMA has been tracking how the contact centre is evolving during times of real change. This is the fourth part in a series of research...
Blog
13th Jun 2021

UK contact centres play key role in driving brand

Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty In April 2021, the CCMA...
Blog
18th May 2021

Are you ready for the hybrid future?

As remote working becomes a more permanent approach for contact centres, this gives rise to new questions and new implications for contact...
Blog
5th Apr 2021

Leading contact centre teams through change

For people working in contact centres, change is constant. Most recently the pandemic has redefined contact centre operations and the lives...
Blog
24th Mar 2021

The state of play for contact centres in 2021

The CCMA has been tracking how contact centre operations have changed during these turbulent times. The Evolution of the Contact Centre...
Blog
7th Dec 2020

UK National Contact Centre Awards nominations open

The UK National Contact Centre Awards 2021 are now accepting nominations, according to organisers the CCMA (Call Centre Management...
Blog
25th Nov 2020

2021: 5 things call centre leaders must consider

Contact centres have undergone considerable change over the past few months. They’ve faced extraordinary challenges – many never faced...
Blog
29th Sep 2020

UK National Contact Centre Award winners announced

Winners include Sage, Severn Trent Water, Ulster Bank and SSE More than 1,000 people joined the industry’s largest awards programme in the...
Blog
26th Aug 2020

Study: 6 trends transforming the contact centre

Contact centres have witnessed an extraordinary period of transformation and innovation in the past six months. COVID-19 was the catalyst,...
Blog
14th Jul 2020

Study into the evolution of the contact centre

CCMA and Puzzel launch partnership to study the evolution of the contact centre industry We are conducting a research programme with Puzzel...
Blog
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