CCMA | MyCustomer

Member Since: 12th Feb 2018

Bio

Chair of the European Contact Centre & Customer Service Awards (ECCCSA) judging panel, president of the European Confederation of Contact Centre Organisations (ECCCO) and chief executive of the Call Centre Management Association (CCMA).

Ann-Marie Stagg

Chief Executive

CCMA

15th Feb 2019

1 week to enter UK National Contact Centre Awards

Nominations for the 24th UK National Contact Centre Awards close at the end of next week. UK-based contact centres can enter for free by...

Blog

8th Feb 2019

Why enter the UK National Contact Centre Awards?

What could winning a UK National Contact Centre Award mean for you? Do you know how the people who deliver your customer service and...

Blog

30th Jan 2019

4 weeks to enter UK National Contact Centre Awards

The CCMA UK (Call Centre Management Association) announces that there are only 4 weeks left to enter the 24th UK National Contact Centre...

Blog

11th May 2018

ECCCSAs 2018 are open for entries

Award season is always an exciting time. Identifying the projects and teams that have had a really positive impact on the business and...

Blog

23rd Feb 2018

UK National Contact Centre Awards: Final Day

The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact Centre Awards close today. UK-...

Blog

20th Feb 2018

Past UK National Contact Centre Awards winners

We went back to some of last year’s winners and asked them what winning meant to them. If you’re still unsure about whether or not to enter...

Blog

16th Feb 2018

UK National Contact Centre Awards: 7 days to apply

The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact Centre Awards close in 7 days...

Blog

13th Feb 2018

UK National Contact Centre Awards: Entry tips

If you want to apply for the UK National Contact Centre Awards but are feeling stumped by a blank entry form, here are some top tips on how...

Blog