Login
Sign up
Subscribe to Newsletter
Search
Search
Menu
Marketing
Strategy
Technology
Data
Sales
Sales performance
CRM
Ecommerce
Service
Management
Contact centres
Channels
Customer Experience
Engagement
Loyalty
Voice of the Customer
Resources
Whitepapers & research
Webinars
Podcasts
Glossary
Industry news
CX Leader of the Year
Blog
Search
Search
Subscribe to Newsletter
Charles Bennett
Member Since: 13th Feb 2020
Connect
LinkedIn
Website
Charles Bennett
President and Founder CXSA Middle East
Articles
Blog posts
Discussions
Discussion replies
Comments
20th Jul 2020
What is customer outcome management and could it improve CX?
Anybody who is in a customer experience leadership role knows their job is hard. Too much lip service. Too little action. Recommendations...
Loyalty
24th Feb 2020
Why most Lean service programmes are failing to deliver customer value
"Examining the evidence shows that Lean has a way to go to enable customer-centricity." I once made this statement to a group of Lean Six...
Management
