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Charles Bennett
Member Since: 13th Feb 2020
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Charles Bennett
President and Founder CXSA Middle East
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20th Jul 2020
What is customer outcome management and could it improve CX?
Anybody who is in a customer experience leadership role knows their job is hard. Too much lip service. Too little action. Recommendations...
Loyalty
24th Feb 2020
Why most Lean service programmes are failing to deliver customer value
"Examining the evidence shows that Lean has a way to go to enable customer-centricity." I once made this statement to a group of Lean Six...
Management
