Chinia Green

Member Since: 21st Sep 2015

Marketing Development Manager Celaton

2nd Jan 2017

Last year, we asked if the future of customer service was artificial intelligence, but this year there was no doubt. Artificial...

22nd Jul 2016

Intelligent automation defines a class of new technologies that includes robotic automation and cognitive learning , which can help...

3rd Dec 2015

The UK Customer Satisfaction report produced by The Institute of Customer Service earlier this year highlighted that the UK is now in a ‘...