Chinia Green
Member Since: 21st Sep 2015
Marketing Development Manager Celaton
2nd Jan 2017
2017: The year of enhanced intelligence in customer service?
Last year, we asked if the future of customer service was artificial intelligence, but this year there was no doubt. Artificial...
Contact centres
22nd Jul 2016
Intelligent automation: The future of customer service?
Intelligent automation defines a class of new technologies that includes robotic automation and cognitive learning , which can help...
Contact centres
3rd Dec 2015
Is artificial intelligence the future of customer service?
The UK Customer Satisfaction report produced by The Institute of Customer Service earlier this year highlighted that the UK is now in a ‘...
Channels