Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
16th Jun 2017
In the latest in our new series where technology leaders tackle the challenges most commonly reported by adopters of their category of...
12th Jun 2017
At Gartner’s recent Customer Experience and Technology Summit, analyst Don Scheibenreif highlighted nine trends set to dominate how brands...
8th Jun 2017
Ask any member of the British public their opinion about automated telephone systems, and you can expect an unparalleled, expletive-riddled...
2nd Jun 2017
What makes a brand a customer experience leader? In retail, leaders are those that “go above and beyond customer expectations”, according...
1st Jun 2017
Amanda Curtis, CEO and co-founder of Nineteenth Amendment speaks fervently about the time she stepped out of her comfort zone by pitching...
18th May 2017
We’ve seen the worst of chatbots , but what about the best? With a 70% failure rate on Facebook Messenger, it’s clear that the majority of...
16th May 2017
Ask his most ardent of followers, and they’ll say that Nostradamus predicted events for the modern world with an uncanny degree of accuracy...
8th May 2017
Nowhere is the balance between human and digital being tested more rigorously than through the medium of messaging apps. Whether it be...
2nd May 2017
The apocryphal tale that a data scientist’s role involves being locked in darkened basements until the wee hours, studiously scrolling...
20th Apr 2017
Consumers are being overwhelmed by irrelevant marketing campaigns and are losing trust with brands over their misuse of data, according to...