Chris Ward

Member Since: 7th Jan 2014

Bio

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.

Chris Ward

Editor MyCustomer

7th Jul 2020

Are we on the cusp of the post-human customer service era?

In the UK, adults now spend over a quarter of their waking day online. Given that, in recent months, the population has largely resided...

Channels

17th Jun 2020

Customers want reassurance, not a return to normality

In a time of crisis, it’s understandable that predictions about the not-too-distant future are in high demand. In the case of the...

Engagement

2nd Jun 2020

Virgin, Sports Direct and Wetherspoons among brands to feel the wrath of socially-conscious UK consumers

Rightly or wrongly, the UK government is currently in the process of easing lockdown measures in relation to the coronavirus crisis,...

Loyalty

28th May 2020

Four best practices for the future contact centre

If there are any positives to be drawn from the coronavirus crisis, one must be the speed and precision at which companies have been able...

Contact centres

13th May 2020

ON-DEMAND WEBINAR: How to maintain customer satisfaction with a work-from-home contact centre team

According to the Institute of Customer Service’s January 2020 UK Customer Satisfaction Index, customer satisfaction levels have declined...

Contact centres

6th May 2020

Coronavirus causes shift in consumer complaints, study finds

The coronavirus crisis has put an untold strain on customer service teams. Many contact centres are having to grapple with new forms of...

Contact centres

5th May 2020

Applications now open for CX Leader of the Year 2020

MyCustomer’s 2020 CX Leader of the Year is now open for applications. The annual, global award is designed to encourage customer experience...

Engagement

2nd Apr 2020

New research reveals the benefits of long-term CX leadership

A new research report from MyCustomer and Confirmit, Rise of the customer experience leader - a global research study revealing the skills...

Voice of the Customer

19th Mar 2020

COVID-19 causing major backlash against travel sector service teams

One of the most publicised sectors to first feel the full shock of the coronavirus’s effect on the economy has been the travel industry,...

Contact centres

17th Mar 2020

Does nudge theory work in customer experience?

Originally popularised by the behavioural economist Richard Thaler, nudge theory’s most high-profile proponent is arguably the UK...

Channels

Are we on the cusp of the post-human customer service era?

Customers want reassurance, not a return to normality

Virgin, Sports Direct and Wetherspoons among brands to feel the wrath of socially-conscious UK consumers

Four best practices for the future contact centre

ON-DEMAND WEBINAR: How to maintain customer satisfaction with a work-from-home contact centre team

Coronavirus causes shift in consumer complaints, study finds

Applications now open for CX Leader of the Year 2020

New research reveals the benefits of long-term CX leadership

COVID-19 causing major backlash against travel sector service teams

Does nudge theory work in customer experience?

The problem with CX swapping strategy for religion

How brands improved CX during C-19 by improving EX

6 secrets of an adaptable & resilient CX strategy

Latest resources