Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
22nd Oct 2018
Join us for our upcoming webinar , where we’ll combine forces with former head of CX at Sainsbury’s, Clare Muscutt and InMoment’s director...
19th Oct 2018
DSV's head of customer experience explains the impact a customer feedback programme can have on an organisation's corporate culture. As a...
1st Oct 2018
Numerous studies highlight the irrefutable link between customer experience and employee engagement. So what drives an engaged workforce?...
28th Sep 2018
The likes of Siri, Alexa and OK Google are profoundly changing our expectations of voice and speech recognition technology in the contact...
20th Sep 2018
A Canadian company hired by the Vote Leave campaign group to help influence the outcome of Brexit has become the first to be served a...
7th Sep 2018
British Airways has revealed a major data breach, with the personal and financial records of nearly 400,000 customers being compromised...
31st Aug 2018
Amazon has unveiled a team of employee advocates to combat negative sentiment about the brand on Twitter. We examine why some see the move...
20th Aug 2018
Marks & Spencer has announced it will be replacing its switchboard staff with artificial intelligence. Is this a hasty move or a sign...
1st Aug 2018
According to new research, many marketing departments are awash with vast quantities of data, yet marketers don't know what to do with it...
26th Jul 2018
Research from MyCustomer and Quadient reveals that the practice of customer journey mapping is having a significantly positive effect on...