Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
13th Feb 2019
Customer feedback has long been used by organisations as a way of surfacing insights to help them refine and improve their support,...
11th Feb 2019
Before improving your CX, you must first understand your present strengths and weaknesses. So how do you audit your organisation's customer...
8th Feb 2019
If the image of the CEO influences how customers feel about an organisation then should they be more accessible to customers? And how can...
22nd Jan 2019
Google has been hit with the most significant fine since the launch of GDPR last May. Is it a wake up call for marketers? Google has been...
22nd Jan 2019
What customer contact technologies should service leaders be focusing their attention on in 2019? We asked a panel of experts. According to...
8th Jan 2019
As the CCMA celebrates its 25th anniversary, we talk to the organisation’s chief executive, Ann-Marie Stagg, about how call centres have...
7th Jan 2019
We delve into the data and lean on expert opinion to highlight the topics that look set to rule the marketing leader’s to-do list over the...
28th Dec 2018
What have customer service leaders been focused on over the last 12 months? Throughout 2018 we’ve witnessed some major trends come to the...
3rd Dec 2018
What trends and developments have characterised the marketing landscape in the last 12 months? It may seem trite but it’s hard to look back...
22nd Nov 2018
They don’t drink, they don’t smoke, they don’t have sex and they don’t eat junk food. Generation Z, according to many reports , are the...