Chris Ward

Member Since: 7th Jan 2014

Bio

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.

Chris Ward

Editor MyCustomer

16th Sep 2020

CX Leader of the Year 2020: Applications now closed

The application deadline for MyCustomer’s annual CX Leader of the Year award has now passed. The annual award offers customer experience...

Engagement

11th Sep 2020

Pandemic paving the way for the omni-digital customer: B2B and B2C must prepare

The continued uncertainty around COVID-19 is making digital-first experiences near-essential in most business sectors. Ofcom stats reveal...

Channels

27th Aug 2020

On-demand virtual roundtable – How to prepare for the future of CX

The coronavirus pandemic has led to dramatic shifts in customer behaviour, from the way we shop to the way we contact a brand with a...

Engagement

21st Aug 2020

Customer surveys gone stale? Why COVID-19 should be the catalyst for enhancing your VoC programme

In 2016, in what was possibly the most meta consumer survey of all time, a 2016 OpinionLabs study revealed that 72% of consumers didn’t...

Voice of the Customer

14th Aug 2020

As Facebook's Amazon reviews scandal escalates, should your brand be doing more to combat fake reviews?

Fake customer reviews are being openly and regularly traded on Facebook, despite years of attempted clampdowns, a new investigation by...

Voice of the Customer

20th Jul 2020

Brands say their digital transformation projects have accelerated by 6 years

It’s been well-documented how quickly many brands have had to accelerate certain aspects of their digital transformation plans as a result...

Channels

7th Jul 2020

Are we on the cusp of the post-human customer service era?

In the UK, adults now spend over a quarter of their waking day online. Given that, in recent months, the population has largely resided...

Channels

17th Jun 2020

Customers want reassurance, not a return to normality

In a time of crisis, it’s understandable that predictions about the not-too-distant future are in high demand. In the case of the...

Engagement

2nd Jun 2020

Virgin, Sports Direct and Wetherspoons among brands to feel the wrath of socially-conscious UK consumers

Rightly or wrongly, the UK government is currently in the process of easing lockdown measures in relation to the coronavirus crisis,...

Loyalty

28th May 2020

Four best practices for the future contact centre

If there are any positives to be drawn from the coronavirus crisis, one must be the speed and precision at which companies have been able...

Contact centres

CX Leader of the Year 2020: Applications now closed

Pandemic paving the way for the omni-digital customer: B2B and B2C must prepare

On-demand virtual roundtable – How to prepare for the future of CX

Customer surveys gone stale? Why COVID-19 should be the catalyst for enhancing your VoC programme

As Facebook's Amazon reviews scandal escalates, should your brand be doing more to combat fake reviews?

Brands say their digital transformation projects have accelerated by 6 years

Are we on the cusp of the post-human customer service era?

Customers want reassurance, not a return to normality

Virgin, Sports Direct and Wetherspoons among brands to feel the wrath of socially-conscious UK consumers

Four best practices for the future contact centre

Why your company has a customer empathy deficit

What is CRM? The beginner's guide to CRM

20 stats to change the way you survey customers

Latest resources