Chris Ward

Member Since: 7th Jan 2014

Bio

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.

Chris Ward

Editor MyCustomer

16th Nov 2021

CX Leader of the Year 2021 winner: Sri Safitri, Telkom Indonesia

Following in-depth analysis of over 150 award entries and an exceptional cohort of 30 finalists, our panel of judges have selected Telkom...

Engagement

10th Nov 2021

Is your business misrepresenting older customers?

Saga is regarded as something of a British institution. Founded in 1951, the company has been responsible for providing holiday experiences...

Strategy

2nd Nov 2021

Climate change and CX: How can you help customers with their eco-anxiety?

Heather Sarno describes how the pressure of the climate crisis reached a tipping point after her son Jack was born and she found a...

Engagement

19th Oct 2021

CX Leader of the Year 2021 finalists revealed!

It's been a bumper year for entrants of CX Leader of the Year, with the quantity and quality higher than ever before. Now, with all the...

Engagement

8th Oct 2021

How can businesses improve the service experience for ‘purple pound’ customers?

Over 14 million people live with a disability in the UK. The spending power of the ‘ purple pound ’ is £274 billion a year. Despite this,...

Management

9th Sep 2021

Scriptwriters for bots and roleplaying thespians: The vital new job roles helping customer service evolve

As a professional actor, Safron Beck has had a typically eclectic mix of roles during her career. She’s played Queen Victoria’s mother for...

Management

3rd Sep 2021

Can you deliver customer empathy without a successful employee experience programme?

Empathy has never been a more important topic. Societally, in recent years, many questions have been raised about why and how we can better...

Management

18th Aug 2021

What does it take to be CX Leader of the Year?

Customer experience professionals have until 17th September to get their entries in for MyCustomer’s CX Leader of the Year award. Now in...

Engagement

10th Aug 2021

How to conduct customer surveys that engage customers and enlighten you

Customer surveys are a crucial source of insight for organisations, so that they can learn about the experiences they are delivering, the...

Voice of the Customer

9th Aug 2021

What is a culture book and how do you create one?

In the immortalised decree of the late Tony Hsieh, CEO and founder of Zappos: “What’s the best way to build a brand for the long term? In a...

Management

CX Leader of the Year 2021 winner: Sri Safitri, Telkom Indonesia

Is your business misrepresenting older customers?

Climate change and CX: How can you help customers with their eco-anxiety?

CX Leader of the Year 2021 finalists revealed!

How can businesses improve the service experience for ‘purple pound’ customers?

Scriptwriters for bots and roleplaying thespians: The vital new job roles helping customer service evolve

Can you deliver customer empathy without a successful employee experience programme?

What does it take to be CX Leader of the Year?

How to conduct customer surveys that engage customers and enlighten you

What is a culture book and how do you create one?

Is customer experience dying and can it be saved?

MyCustomer’s 10 most-read articles of 2021

Latest resources