Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
17th Aug 2017
Unless you’re part of the lucky 10,000 , you’ll no doubt be aware of some of the more commonly cited mobile usage statistics in circulation...
10th Aug 2017
Marks & Spencer is arguably as quintessentially British as a red telephone box or a Tower of London beefeater. Such is the power of the...
7th Aug 2017
Any lingering suspicion that the UK's decision to leave the European Union would impact its implementation of the EU's General Data...
31st Jul 2017
As we’ve mentioned in previous discussions on the topic, your customers’ patience for surveys is dwindling. 72% of consumers say surveys...
28th Jul 2017
This week, during the unveiling of Q2 results, Facebook announced its revenues had increased by 45% year-on-year, up to an eye-watering £7...
27th Jul 2017
It’s been a turbulent 2017 for the aviation industry. In April in the US, United Airlines was plunged into a PR crisis thanks to its...
24th Jul 2017
In the film Cadillac Man, a maladroit and discourteous Robin Williams highlights the depths some people are willing to plunge to, when...
17th Jul 2017
Marketing and customer service have long been prescribed as natural bedfellows. Yet enticing the two departments to dip beneath the sheets...
13th Jul 2017
Back in 2012, the aptly-named US discount store, Target thought it had delivered the data insight equivalent of throwing a dart and hitting...
28th Jun 2017
Nowhere is the retail sector more fiercely fought than in the UK. The total value of retail sales topped £358bn in 2016 – a third of the...