Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
8th Jul 2019
British Airways is to be fined £183m by the UK's data regulator, after a data breach that saw 500,000 customer data records stolen. The...
28th Jun 2019
The CX Leader of the Year award aims to raise the profile of the customer experience profession and celebrate the achievements of CX...
27th Jun 2019
New research reveals steady improvement in customer experience standards in Britain - with efforts to improve employee engagement being a...
26th Jun 2019
Are CX professionals missing vital signals when trying to understand more about their customers' emotions? Semiotics has been brought to...
19th Jun 2019
This year’s CX Leader of the Year award aims to raise the profile of those working tirelessly to improve their organisation’s approach to...
31st May 2019
Social media has been rocked by scandals in recent years, from the revelations associated with Facebook’s affiliation with Cambridge...
30th May 2019
Artificial intelligence is all the rage in CRM, but does your business actually need it? In his latest novel, Machines Like Me , Ian McEwan...
28th May 2019
A key step to improving the customer experience is to assess your current CX performance. So how and when should you do it? The perennial...
24th May 2019
It's a year since the EU's General Data Protection Regulation (GDPR) came into force. How has the legislation changed businesses and their...
17th Apr 2019
Retail giant Amazon is ‘plagued’ with fake reviews, according to a new Which? report. What effect are bad reviews having on customer...