Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
17th Apr 2018
JD Wetherspoon is quitting social media. Should your brand do the same? JD Wetherspoon announced yesterday it will be closing all of its...
22nd Mar 2018
The Facebook-Cambridge Analytica scandal has further rocked consumer confidence in the way their data is being collected and used. Against...
16th Mar 2018
The hype surrounding chatbots has led many businesses to deploy bots without considering the fundamental requirements for success. We...
6th Mar 2018
MyCustomer has pulled together the latest global review data to determine which CRM systems are rated the most user-friendly. User-...
28th Feb 2018
Before you consider implementing CRM, it’s important to know the principal costs. However, the baseline prices should only be the starting...
15th Feb 2018
The CRM market continues to show robust growth, and the latest forecasts from IT Intelligence Markets predict that the global CRM market...
19th Jan 2018
What can customer service leaders expect to see define their 2018? Whilst 2017 saw many brands grapple with the balance of their human and...
12th Jan 2018
Eighteen months ago, the Competition and Markets Authority (CMA) announced it wanted UK banks to adhere to Open Banking by 13th January...
15th Dec 2017
Cast your mind back to April , and the image of a United passenger being ejected from an overbooked plane, wrestled to the ground by...
7th Dec 2017
A Vice journalist has fooled TripAdvisor’s ranking system into placing his garden shed as the top-ranked restaurant in London. Oobah Butler...