Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
17th Apr 2019
Retail giant Amazon is ‘plagued’ with fake reviews, according to a new Which? report. What effect are bad reviews having on customer...
9th Apr 2019
Virgin Holidays was declared Contact Centre of the Year at the 2018 European Contact Centre & Customer Service Awards . We speak to...
1st Apr 2019
The UK government is expected to announce today that it will deploy a chatbot as the new Prime Minister, in a bid to break the Brexit...
21st Mar 2019
There's so much hyperbole surrounding chatbots that the process of actually buying and implementing a bot is a daunting one. That's why...
11th Mar 2019
Organisations are under great pressure to offer consistent, unified experiences to their customers, across all channels. According to IDC...
5th Mar 2019
Booking.com's approach to employee experience in the contact centre has seen it scoop multiple prizes at the ECCCSA awards over the years...
1st Mar 2019
A legal case in the US is taking a new approach to trying to eradicate fake customer reviews on sites like Amazon and TripAdvisor. Fake...
28th Feb 2019
The most successful CMOs are owning customer experience at their organisations - but most CMOs face significant obstacles before they can...
13th Feb 2019
Customer feedback has long been used by organisations as a way of surfacing insights to help them refine and improve their support,...
11th Feb 2019
Before improving your CX, you must first understand your present strengths and weaknesses. So how do you audit your organisation's customer...