Chris Ward
Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor MyCustomer
6th Sep 2019
In his 2013 book, What's the Future of Business? , author and thought-leader, Brian Solis highlighted the four moments of truth that can...
2nd Sep 2019
In the whitepaper Why Silos Damage Customer Experience , service design leader Amy Scott, director of Sedulous Consulting , describes...
27th Aug 2019
It’s a cautionary tale. 14th November 1999, and audience members in the Venetian ballroom at the Sands Expo and Convention Centre in Las...
20th Aug 2019
Over 80 applications were received for this year's inaugural CX Leader of the Year award. With the entry process now closed, MyCustomer...
20th Aug 2019
Customer journey management has “arrived” as a standard practice in large businesses. This is the view of Kitewheel’s recent State of the...
9th Aug 2019
Do businesses believe they're able to deliver truly personalised experiences? Sitecore's recent research report includes interviews with...
8th Jul 2019
British Airways is to be fined £183m by the UK's data regulator, after a data breach that saw 500,000 customer data records stolen. The...
27th Jun 2019
New research reveals steady improvement in customer experience standards in Britain - with efforts to improve employee engagement being a...
26th Jun 2019
Are CX professionals missing vital signals when trying to understand more about their customers' emotions? Semiotics has been brought to...
19th Jun 2019
This year’s CX Leader of the Year award aims to raise the profile of those working tirelessly to improve their organisation’s approach to...