Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor
MyCustomer
7th Jun 2018
Wiraya’s annual Barometer report suggests CRM continues to be under-utilised by a large number of organisations. It’s over 15 years since...
18th May 2018
What is the difference between sales coaching and sales training? And how can sales leaders best coach their staff? Best-selling author and...
16th May 2018
In advance of the Gartner Customer Experience & Technologies Summit in London on 24-25 May, we talk to Gartner’s global research...
10th May 2018
We examine some of the repermissioning emails being sent out in the build-up to GDPR , and how different approaches are being adopted to...
17th Apr 2018
JD Wetherspoon is quitting social media. Should your brand do the same? JD Wetherspoon announced yesterday it will be closing all of its...
22nd Mar 2018
The Facebook-Cambridge Analytica scandal has further rocked consumer confidence in the way their data is being collected and used. Against...
16th Mar 2018
The hype surrounding chatbots has led many businesses to deploy bots without considering the fundamental requirements for success. We...
6th Mar 2018
MyCustomer has pulled together the latest global review data to determine which CRM systems are rated the most user-friendly. User-...
28th Feb 2018
Before you consider implementing CRM, it’s important to know the principal costs. However, the baseline prices should only be the starting...
15th Feb 2018
The CRM market continues to show robust growth, and the latest forecasts from IT Intelligence Markets predict that the global CRM market...