Chris Ward

Member Since: 7th Jan 2014
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.
Editor MyCustomer
16th Feb 2022
Is it time to move on from 'the customer is always right'?
Ever since it was first coined by Harry Gordon Selfridge in the early 20th century, ‘the customer is always right’ is a motto that has...
Management
4th Feb 2022
When does customer data sharing in service and CX become unethical?
Crisis Text Line is a suicide hotline. As explained recently by Politico , it is one of the world’s “most prominent mental health support...
Data
2nd Feb 2022
How the world's best CX leaders approach their Voice of the Employee initiatives
Esteemed HR analyst Josh Bersin says that Voice of the Employee is the ‘ most important topic in business’ right now. But while Bersin’s...
Voice of the Customer
25th Jan 2022
Customer service complaints at record high in UK
The Institute of Customer Service (ICS) has published findings from its latest UK Customer Service Index (UKCSI), which states a record 13...
Management
10th Jan 2022
How customer service teams can help tackle the loneliness epidemic in 2022
In a global Statista study conducted in November 2021, it was revealed that roughly a third of all adults experience feelings of loneliness...
Contact centres
16th Nov 2021
CX Leader of the Year 2021 winner: Sri Safitri, Telkom Indonesia
Following in-depth analysis of over 150 award entries and an exceptional cohort of 30 finalists, our panel of judges have selected Telkom...
Engagement
10th Nov 2021
Is your business misrepresenting older customers?
Saga is regarded as something of a British institution. Founded in 1951, the company has been responsible for providing holiday experiences...
Strategy
2nd Nov 2021
Climate change and CX: How can you help customers with their eco-anxiety?
Heather Sarno describes how the pressure of the climate crisis reached a tipping point after her son Jack was born and she found a...
Engagement
19th Oct 2021
CX Leader of the Year 2021 finalists revealed!
It's been a bumper year for entrants of CX Leader of the Year, with the quantity and quality higher than ever before. Now, with all the...
Engagement
8th Oct 2021
How can businesses improve the service experience for ‘purple pound’ customers?
Over 14 million people live with a disability in the UK. The spending power of the ‘ purple pound ’ is £274 billion a year. Despite this,...
Management