Chris Ward

Member Since: 7th Jan 2014

Bio

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.

Chris Ward

Editor MyCustomer

16th Feb 2022

Is it time to move on from 'the customer is always right'?

Ever since it was first coined by Harry Gordon Selfridge in the early 20th century, ‘the customer is always right’ is a motto that has...

Management

4th Feb 2022

When does customer data sharing in service and CX become unethical?

Crisis Text Line is a suicide hotline. As explained recently by Politico , it is one of the world’s “most prominent mental health support...

Data

2nd Feb 2022

How the world's best CX leaders approach their Voice of the Employee initiatives

Esteemed HR analyst Josh Bersin says that Voice of the Employee is the ‘ most important topic in business’ right now. But while Bersin’s...

Voice of the Customer

25th Jan 2022

Customer service complaints at record high in UK

The Institute of Customer Service (ICS) has published findings from its latest UK Customer Service Index (UKCSI), which states a record 13...

Management

10th Jan 2022

How customer service teams can help tackle the loneliness epidemic in 2022

In a global Statista study conducted in November 2021, it was revealed that roughly a third of all adults experience feelings of loneliness...

Contact centres

16th Nov 2021

CX Leader of the Year 2021 winner: Sri Safitri, Telkom Indonesia

Following in-depth analysis of over 150 award entries and an exceptional cohort of 30 finalists, our panel of judges have selected Telkom...

Engagement

10th Nov 2021

Is your business misrepresenting older customers?

Saga is regarded as something of a British institution. Founded in 1951, the company has been responsible for providing holiday experiences...

Strategy

2nd Nov 2021

Climate change and CX: How can you help customers with their eco-anxiety?

Heather Sarno describes how the pressure of the climate crisis reached a tipping point after her son Jack was born and she found a...

Engagement

19th Oct 2021

CX Leader of the Year 2021 finalists revealed!

It's been a bumper year for entrants of CX Leader of the Year, with the quantity and quality higher than ever before. Now, with all the...

Engagement

8th Oct 2021

How can businesses improve the service experience for ‘purple pound’ customers?

Over 14 million people live with a disability in the UK. The spending power of the ‘ purple pound ’ is £274 billion a year. Despite this,...

Management

Is it time to move on from 'the customer is always right'?

When does customer data sharing in service and CX become unethical?

How the world's best CX leaders approach their Voice of the Employee initiatives

Customer service complaints at record high in UK

How customer service teams can help tackle the loneliness epidemic in 2022

CX Leader of the Year 2021 winner: Sri Safitri, Telkom Indonesia

Is your business misrepresenting older customers?

Climate change and CX: How can you help customers with their eco-anxiety?

CX Leader of the Year 2021 finalists revealed!

How can businesses improve the service experience for ‘purple pound’ customers?

Will Amazon have a customer experience crisis?

Can a degree add credibility to CX certification?

NPS is still the best CX metric we have!

Latest resources