Chris Ward

Member Since: 7th Jan 2014

Bio

Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.

Chris Ward

Editor MyCustomer

17th Sep 2021

CX Leader of the Year 2021: Two week deadline extension for entrants

Prospective entrants to MyCustomer’s 2021 CX Leader of the Year award have been given a two week extension to submit their final entries...

Engagement

9th Sep 2021

Scriptwriters for bots and roleplaying thespians: The vital new job roles helping customer service evolve

As a professional actor, Safron Beck has had a typically eclectic mix of roles during her career. She’s played Queen Victoria’s mother for...

Management

3rd Sep 2021

Can you deliver customer empathy without a successful employee experience programme?

Empathy has never been a more important topic. Societally, in recent years, many questions have been raised about why and how we can better...

Management

18th Aug 2021

What does it take to be CX Leader of the Year?

Customer experience professionals have until 17th September to get their entries in for MyCustomer’s CX Leader of the Year award. Now in...

Engagement

10th Aug 2021

How to conduct customer surveys that engage customers and enlighten you

Customer surveys are a crucial source of insight for organisations, so that they can learn about the experiences they are delivering, the...

Voice of the Customer

9th Aug 2021

What is a culture book and how do you create one?

In the immortalised decree of the late Tony Hsieh, CEO and founder of Zappos: “What’s the best way to build a brand for the long term? In a...

Management

3rd Aug 2021

The changing CX tech marketplace - what does it all mean?

The customer experience technology market is evolving at pace – principally in Voice of the Customer (VoC) , which has been transformed in...

Technology

29th Jul 2021

McDonald's new customer team and the requirements of restructuring for CX

McDonald’s is the latest major brand to reshuffle its operations in order to place a greater focus on building a customer experience team...

Management

8th Jul 2021

ICS study highlights the need for fewer customer service excuses and more empathy from brands

COVID is being overused as an excuse for brands to continuously fail their customers and has led to a record rise in complaints, says the...

Channels

30th Jun 2021

The Amazon experience is unrivalled, but can it be sustained?

Amazon is light-years ahead of competitors on customer experience, if you believe every study you read. Take recent Conversity research...

Loyalty

CX Leader of the Year 2021: Two week deadline extension for entrants

Scriptwriters for bots and roleplaying thespians: The vital new job roles helping customer service evolve

Can you deliver customer empathy without a successful employee experience programme?

What does it take to be CX Leader of the Year?

How to conduct customer surveys that engage customers and enlighten you

What is a culture book and how do you create one?

The changing CX tech marketplace - what does it all mean?

McDonald's new customer team and the requirements of restructuring for CX

ICS study highlights the need for fewer customer service excuses and more empathy from brands

The Amazon experience is unrivalled, but can it be sustained?

Should you offer bonuses for NPS improvements?

Why brands must consider Amazon's role in their CX

Is customer experience replacing advertising?

Latest resources