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ChrisColley
Member Since: 2nd Apr 2020
Blogger
ChrisColley
Medallia
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4th Oct 2021
A reminder of the value of customer obsession
Today marks the start of National Customer Service Week (NCSW), an event spearheaded by the UK Institute of Customer Service to inspire...
Blog
17th Dec 2020
Into the unknown - what to expect from CX in 2021
2020 has been a rollercoaster of a year, and few have emerged unscathed from the pandemic. While the past 12 months have presented numerous...
Blog
26th Aug 2020
How to anticipate the unseen customer experience
Direct feedback is an important part of any organisation’s understanding of the value of their customer experience. Unfortunately, there is...
Blog
24th Jun 2020
CX’s role in helping brands respond to COVID
It’s no secret that some of the world’s most successful companies not only invest in customer experience but are also able to continuously...
Blog
