ChrisColley

Member Since: 2nd Apr 2020
Blogger
Medallia
4th Oct 2021
Today marks the start of National Customer Service Week (NCSW), an event spearheaded by the UK Institute of Customer Service to inspire...
Blog
17th Dec 2020
2020 has been a rollercoaster of a year, and few have emerged unscathed from the pandemic. While the past 12 months have presented numerous...
Blog
26th Aug 2020
Direct feedback is an important part of any organisation’s understanding of the value of their customer experience. Unfortunately, there is...
Blog
24th Jun 2020
It’s no secret that some of the world’s most successful companies not only invest in customer experience but are also able to continuously...
Blog