Chris Hancock
Member Since: 22nd Jun 2009
Contact Managing Director Jaywing
23rd Dec 2015
Dehumanised service: The argument against AI
First we had ‘Siri’, Apple’s answer to a personal assistant on your mobile phone. Now there is ‘M’, a new experiment and service from...
Management
8th Mar 2010
Can customer service benefit from a laboratory approach?
With customer satisfaction more important than ever, firms are looking to perfect new approaches to improve satisfaction levels in the long...
Contact centres
22nd Jun 2009
Adapting brand communication in a tough market
The reputation of firms in the financial industry has taken a battering in recent months, exasperated by the credit crunch. That's why,...
Strategy