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Christian Reni
Member Since: 2nd Dec 2014
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Christian writes for CustomerGauge about all things Net Promoter and customer experience related. Not content with merely being informative, Christian's aim is to create free-flowing stories that not only enlighten but actively engage readers.

Christian Reni
Digital Marketer CustomerGauge
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6th Apr 2016

Why NPS is a real-time KPI

KPIs exist to keep companies on track; to measure different company processes to maintain a level of performance that will guarantee growth...
Blog
23rd Mar 2016

What's the best way to send customer surveys?

The channel you use to collect customer feedback is as crucial to your Voice of the Customer (VoC) program as any decision, for the channel...
Blog
11th Feb 2016

When and how to use relationship and transactional surveys in your NPS program

Starting a Net Promoter program is about improving your customer experience and boosting your customer loyalty, but before you start wowing...
Blog

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