LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Christian Reni
Member Since: 2nd Dec 2014
Blogger
Twitter
LinkedIn
Website

Christian writes for CustomerGauge about all things Net Promoter and customer experience related. Not content with merely being informative, Christian's aim is to create free-flowing stories that not only enlighten but actively engage readers.

Christian Reni
Digital Marketer CustomerGauge
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
6th Apr 2016

Why NPS is a real-time KPI

KPIs exist to keep companies on track; to measure different company processes to maintain a level of performance that will guarantee growth...
Blog
23rd Mar 2016

What's the best way to send customer surveys?

The channel you use to collect customer feedback is as crucial to your Voice of the Customer (VoC) program as any decision, for the channel...
Blog
11th Feb 2016

When and how to use relationship and transactional surveys in your NPS program

Starting a Net Promoter program is about improving your customer experience and boosting your customer loyalty, but before you start wowing...
Blog

Most read this week

Voice of the Customer
20th Jan 2017

How AI is helping brands exploit customer reviews

by
Seth Grimes
Any Answers comment Icon 2
Speech AI machine

Trending

Technology
26th May 2023

Can collaboration combat swivel chair syndrome?

by
Rhys Fisher
Engagement
26th May 2023

Reasons to enter CX Leader of the Year

by
Sabine Groven
Voice of the Customer
20th Jan 2017

How AI is helping brands exploit customer reviews

by
Seth Grimes
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift