LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Christopher Cullen
Member Since: 1st Sep 2017
Blogger
Christopher Cullen
Echo Managed Services
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
10th Mar 2016

Taking seamless customer service onto social media

Over the past decade, the way in which customers interact with brands and businesses has changed considerably. Whereas previously more...
Blog

Most read this week

Engagement
17th May 2022

Could you be our 2022 CX Leader of the Year?

by
Chris Ward
CX Leader of the Year 2022 enter now

Trending

CRM
12th May 2022

SAP Sapphire 2022: Why is CX being sidelined?

by
Paul Greenberg and Brent Leary
Engagement
17th May 2022

Could you be our 2022 CX Leader of the Year?

by
Chris Ward

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift