I am a customer experience specialist with an agency, client and consultancy background working with companies committed to customer betterment. Clientship, the customer experience company I lead in the UK, has been dedicated to a 'customer first, profits follow'.
We focus on delivering sustainable outcomes which everyone benefits from. In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix.
With this in mind we help brands attract and retain happier customers. Skills include:
Customer Value Proposition design and delivery | Customer Experience Programmes design and delivery | Customer Insight and Optimisation | Customer profiling and segmentation | Marketing Effectiveness Planning | Marketing agency pitch and planning firepower | Drive Customer Acquisition and Retention strategies | Marketing function establishment and restructures | Interim Customer Value Propositions, Experience and Marketing Director | Translating under utilised customer insight into commercially viable marketing assets | Customer experience mentoring | Brand and Communication Campaign planning | Applied across full marketing mix including digital channels.
Creater of the What-When-How method, I am also a CX awards judge, guest speaker at events and webinars and visiting lecturer - providing others with competitive intelligence to improve their customer experience success.