Member Since: 18th Sep 2018
I am a customer experience specialist with an agency, client and consultancy background working with companies committed to customer betterment. Clientship, the customer experience company I lead in the UK, has been dedicated to a 'customer first, profits follow'.
We focus on delivering sustainable outcomes which everyone benefits from. In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix.
With this in mind we help brands attract and retain happier customers. Skills include:
Customer Value Proposition design and delivery | Customer Experience Programmes design and delivery | Customer Insight and Optimisation | Customer profiling and segmentation | Marketing Effectiveness Planning | Marketing agency pitch and planning firepower | Drive Customer Acquisition and Retention strategies | Marketing function establishment and restructures | Interim Customer Value Propositions, Experience and Marketing Director | Translating under utilised customer insight into commercially viable marketing assets | Customer experience mentoring | Brand and Communication Campaign planning | Applied across full marketing mix including digital channels.
Creater of the What-When-How method, I am also a CX awards judge, guest speaker at events and webinars and visiting lecturer - providing others with competitive intelligence to improve their customer experience success.
Managing Director UK Clientship
5th Jun 2019
How can a brand make an impression with customers when it operates in such a competitive and commoditised sector as telecommunications?...
6th Nov 2018
Christopher Brooks speaks to Volvo's CX development lead, Nicola Langley about how the global car manufacturer is able to retain its brand...
20th Sep 2018
In our new series of interviews, Christopher Brooks speaks to some of the customer experience leaders at the forefront of CX design,...