Member Since: 18th Sep 2018
I am a global customer experience specialist with an agency, client and consultancy background. I working with international companies committed to customer betterment through customer centric transformation. Since 2010 I have led Lexden CX, the international customer experience company with a high pedigree of experienced consultants spread across the globe. We focus on delivering sustainable customer centric change using our successful 3CXM model. In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix. With this in mind we help brands attract and retain happier customers. Skills include:
Customer Centric Transformation programmes | Customer Value Proposition design and development | Customer Insight Listening and Democratisation | Voice of The Customer programme search, select and set up | Customer Centric Mindset training | Full Customer Experience tool kit design and coaching | Senior leader Customer Centric mentoring.
In addition, I am the founder of the CX4Good volunteer programme The Customer Experience World Games, host of the Customer Experience Superheroes & the ECXO Experience the Difference podcast series. I gust lecture at the International University of Monaco, judge at several UK and US CX awards ceremonies and am a regular contributor to CX and CS publications.
Managing Director UK Lexden
5th Jun 2019
Branimir Spajic, director of the customer experience management department at Hrvatski Telecom, explains how his organisations has embraced...Loyalty
6th Nov 2018
Christopher Brooks speaks to Volvo's CX development lead, Nicola Langley about how the global car manufacturer is able to retain its brand...Strategy
20th Sep 2018
In our new series of interviews, Christopher Brooks speaks to some of the customer experience leaders at the forefront of CX design,...Engagement