I am a global customer experience specialist with an agency, client and consultancy background. I working with international companies committed to customer betterment through customer centric transformation. Since 2010 I have led Lexden CX, the international customer experience company with a high pedigree of experienced consultants spread across the globe. We focus on delivering sustainable customer centric change using our successful 3CXM model. In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix. With this in mind we help brands attract and retain happier customers. Skills include:

Customer Centric Transformation programmes | Customer Value Proposition design and development | Customer Insight Listening and Democratisation | Voice of The Customer programme search, select and set up | Customer Centric Mindset training | Full Customer Experience tool kit  design and coaching | Senior leader Customer Centric mentoring. 

In addition, I am the founder of the CX4Good volunteer programme The Customer Experience World Games, host of the Customer Experience Superheroes & the ECXO Experience the Difference podcast series. I gust lecture at the International University of Monaco, judge at several UK and US CX awards ceremonies and am a regular contributor to CX and CS publications.