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Claire Richardson
Member Since: 28th Nov 2015
Claire Richardson
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1st Jul 2014

In with the old, out with the new: Customer retention vs acquisition

‘Out with the old, in with the new’ appears to be a favoured motto in modern society – whether this relates to material possessions or to...
Loyalty
17th Oct 2013

How to transform your contact centre agents into a team of strategists

Despite being at the coal face, dealing with difficult customer situations and frequently working unsociable hours on a daily basis, call...
Contact centres

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