Claire Richardson
Member Since: 28th Nov 2015
1st Jul 2014
In with the old, out with the new: Customer retention vs acquisition
‘Out with the old, in with the new’ appears to be a favoured motto in modern society – whether this relates to material possessions or to...
Loyalty
17th Oct 2013
How to transform your contact centre agents into a team of strategists
Despite being at the coal face, dealing with difficult customer situations and frequently working unsociable hours on a daily basis, call...
Contact centres