Claudia Thorpe

Member Since: 23rd Jun 2017

Bio

Claudia is a writer and expert in the customer service field, having previously held positions as editorial director for Call Centre Focus and director of SpeakEasy Communications.

Claudia Thorpe

Writer and editor, Call centres and customer service

Articles
Blog posts
Discussions
Discussion replies
Comments

3rd Jul 2017

Predictive analytics: The key to pre-empting customer service problems?

As business professionals, we are continually bombarded with messages about the value of data. It is like the new gold rush, with many...

Technology

27th Jun 2017

How to transition from reactive to proactive customer service

Getting to a place where the majority of your customers never have to contact you for support queries is the Holy Grail of customer service...

Management

23rd Jun 2017

Six steps to building a proactive customer service strategy

Leading-edge companies around the world are now practicing proactive customer service, where customer needs are anticipated and met, rather...

Management

Predictive analytics: The key to pre-empting customer service problems?

How to transition from reactive to proactive customer service

Six steps to building a proactive customer service strategy

Live Q&A: Who is delivering modern enterprise CX?

How do you engage senior leaders in CX?

9 sample customer journey maps to learn from

Latest resources