Member Since: 23rd Jun 2017
Claudia is a writer and expert in the customer service field, having previously held positions as editorial director for Call Centre Focus and director of SpeakEasy Communications.
Writer and editor, Call centres and customer service
3rd Jul 2017
Predictive analytics: The key to pre-empting customer service problems?
As business professionals, we are continually bombarded with messages about the value of data. It is like the new gold rush, with many...Technology
27th Jun 2017
How to transition from reactive to proactive customer service
Getting to a place where the majority of your customers never have to contact you for support queries is the Holy Grail of customer service...Management
23rd Jun 2017
Six steps to building a proactive customer service strategy
Leading-edge companies around the world are now practicing proactive customer service, where customer needs are anticipated and met, rather...Management