Member Since: 15th May 2012
Colin Shaw is an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 Business Influencers', where he has 291,000 followers.
Shaw’s Customer Experience consulting company, Beyond Philosophy LLC, has been recognized by the Financial Times as 'one of the leading management consultancies for the last four years in a row. Shaw is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 5% of all podcasts by BuzzSprout.
Founder & CEO Beyond Philosophy
23rd Mar 2023
Have companies given up trying to improve customer satisfaction?
I've followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It's at an...Engagement
24th Feb 2023
How to increase your prices without losing customers
Alan Flower is in a pickle, and he came to us for help on a recent podcast. Flower asks, "How can I increase prices and not lose customers...Loyalty
17th Feb 2023
Why ChatGPT is neither good nor bad for customer experience
By now, you might have heard of ChatGPT by OpenAI. This AI-powered chatbot can write everything from raps to commercial copy for Ryan...Technology
7th Feb 2023
Seven strategic questions that only 10% of CX leaders can answer
It’s time for an update. A few years ago, we went over some of the essential questions for your clients. However, in reviewing that content...Loyalty
18th Jan 2023
What are the pioneers of CX predicting for 2023?
What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? An...Engagement
14th Dec 2022
Don't panic! There are CX advantages of a recession...
There is plenty of bad news to be had about a recession. However, if you think about it, there are some silver linings, too. With that in...Loyalty
9th Nov 2022
My CX key performance indicators are not moving! Why?
We've got a pickle. I love a pickle. Tonya Dunn, an insurance professional, wants to know why her customer experience efforts aren't moving...Data
26th Sep 2022
Lean Six Sigma lessons to support CX programme implementation
Over the 20 years of my customer experience consultancy, I have led customer experience programme implementations. My best was with Maersk...Engagement
30th Aug 2022
Are customer relationships a waste of time?
How do you build a long-term relationship with customers? Tina works for an engineering company in Australia and recently joined the New...Loyalty
23rd Jun 2022
How can you ensure your company takes customer complaints more seriously?
As you might know, my podcast does an "I'm in a Pickle" feature where business people send in their business problems with customer...Voice of the Customer