Colin Shaw

Beyondphilosophy.com
Member Since: 15th May 2012
Colin is Founder & CEO of Beyond Philosophy LLC who help organizations grow by improving their Customer Experience and identifying hidden unmet needs. As a result, the Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years.
- Colin is recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, as a result he has 289,000 followers of his work.
- The Top 50 Customer Service Experts of the Decade (2010–2020) Nextiva
- Brand Quarterly readers also voted him one of the 'top 50 Marketing Thought Leaders' over 50' for two years in a row.
Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful The Intuitive Customer podcast. Colin is a commentator on CNN, BBC TV, NPR, LBC and many other publications and media.
Founder & CEO Beyond Philosophy
7th Dec 2021
Is customer experience dying - and can it be saved?
Is customer experience dying? Maybe it is. At the very least, customer experience is dying as we know it. I recently discussed whether...
Loyalty
17th Nov 2021
Is it ever OK to lie to your customers?
I have had a friend for 30 years who is great to be around, the real life of the party. However, you can’t believe a thing he tells you...
Loyalty
26th Oct 2021
Should all customer experience certification be scrapped?
We know from industry research from the likes of the Institute of Customer Service and Forrester - as well as personal experience - that...
Engagement
24th Sep 2021
11 zero-cost ways to improve customer experiences using behavioural science
I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve...
Loyalty
5th Aug 2021
Five ways customer experience leaders can cope with company politics
There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there...
Loyalty
20th Jul 2021
What do great customer experiences smell like?
Businesses often underestimate the importance of the areas of sound and smell in their customer experience. However, these two areas are...
Engagement
7th May 2021
The science behind better customer reviews
How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and...
Voice of the Customer
7th Apr 2021
The five types of employee that help or hinder your customer experiences
How committed are you to your present employer? Are you wild about what you do or simply content in your position? Do you hate your job or...
Loyalty
19th Feb 2021
How to design a great digital customer experience - and why it's more than marvellous UX
I recently had a digital experience that was definitely on the "could use some work" side of the spectrum. It was Glasses Direct, which is...
Engagement
26th Jan 2021
Experience pioneers reveal what CX plans should be prioritising today - and tomorrow
From time to time, I participate in speaking engagements and, in the time of COVID-19, virtual speaking engagements. I recently...
Engagement