Member Since: 15th May 2012
Colin is Founder & CEO of Beyond Philosophy LLC who help organizations grow by improving their Customer Experience and identifying hidden unmet needs. As a result, the Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years.
- Colin is recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, as a result he has 289,000 followers of his work.
- The Top 50 Customer Service Experts of the Decade (2010–2020) Nextiva
- Brand Quarterly readers also voted him one of the 'top 50 Marketing Thought Leaders' over 50' for two years in a row.
Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful The Intuitive Customer podcast. Colin is a commentator on CNN, BBC TV, NPR, LBC and many other publications and media.
Founder & CEO Beyond Philosophy
23rd Nov 2020
The last time you looked up product reviews, which ones did you notice first, 5-star, or 1-star? Also, how many 5-star reviews does it take...Engagement
19th Oct 2020
You might have noticed that the global pandemic isn't doing much for your bottom line. You might also be wondering how you can reduce costs...Loyalty
28th Sep 2020
Have you heard of 'customer science'? This new concept is forming now, making this an exciting time for all us interested in customer-...Data
17th Aug 2020
Customer journey mapping is not without its share of problems. Traditional journey mapping is what a customer is doing - but is missing a...Voice of the Customer
31st Jul 2020
Influence and persuasion are critical skills for salespeople. However, they are also crucial for fostering customer-driven growth in your...Engagement
3rd Jul 2020
Some people watch things happen, some make things happen, and some say, "what happened?" Some organisations out there concerning the...Loyalty
19th Jun 2020
In the first part , we discussed how doing things differently than your competition could be the most reliable path to success for your...Engagement
12th Jun 2020
If you follow news in the UK, on 1st June you'll no doubt have seen footage of hordes of people queuing at safe distances to visit their...Management
29th May 2020
It seems logical to do what everyone else is doing successfully when you get into business. It makes no sense at all to do it differently,...Engagement
3rd Apr 2020
Apple has an excellent experience. We could all learn a lot from how they approach business-as-usual to facilitate customer-driven growth...Loyalty