Member Since: 15th May 2012
Colin is Founder & CEO of Beyond Philosophy LLC who help organizations grow by improving their Customer Experience and identifying hidden unmet needs. As a result, the Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years.
- Colin is recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, as a result he has 289,000 followers of his work.
- The Top 50 Customer Service Experts of the Decade (2010–2020) Nextiva
- Brand Quarterly readers also voted him one of the 'top 50 Marketing Thought Leaders' over 50' for two years in a row.
Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful The Intuitive Customer podcast. Colin is a commentator on CNN, BBC TV, NPR, LBC and many other publications and media.
Founder & CEO Beyond Philosophy
26th Oct 2021
We know from industry research from the likes of the Institute of Customer Service and Forrester - as well as personal experience - that...Engagement
24th Sep 2021
I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve...Loyalty
5th Aug 2021
There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there...Loyalty
7th Apr 2021
How committed are you to your present employer? Are you wild about what you do or simply content in your position? Do you hate your job or...Loyalty
19th Feb 2021
I recently had a digital experience that was definitely on the "could use some work" side of the spectrum. It was Glasses Direct, which is...Engagement
26th Jan 2021
From time to time, I participate in speaking engagements and, in the time of COVID-19, virtual speaking engagements. I recently...Engagement
29th Dec 2020
An organisation's digital experience is vital to their success. We have been getting a lot of clients asking for a review of their digital...Channels