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Colin Shaw
Colin Shaw
Member Since: 15th May 2012
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Colin Shaw is an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 Business Influencers', where he has 291,000 followers.

Shaw’s Customer Experience consulting company, Beyond Philosophy LLC, has been recognized by the Financial Times as 'one of the leading management consultancies for the last four years in a row. Shaw is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 5% of all podcasts by BuzzSprout.

Colin Shaw
Founder & CEO Beyond Philosophy
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29th Mar 2023

5 Rules Guaranteed to Ensure Your Failure

A sure way to fail in your efforts to reach your target customers is not to understand how things work where they are. Some hilarious...
Blog
22nd Mar 2023

Employee experience: Fad or the future?

You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn't my concept. I...
Blog
8th Mar 2023

An MBA: Just a piece of paper or a must-have?

One of our listeners, Clive Hearst, is in a pickle. Hearst wrote to us asking whether he should invest in an MBA. In other words, Hearst is...
Blog
1st Mar 2023

The battle for customer attention: How to be No.1

Joe Pine's The Experience Economy changed my life. Pine's take on what the future of experience would be back in the 90s put me on the path...
Blog
15th Feb 2023

Is too much customer choice ruining your revenue?

Having a lot of choices is a blessing—until you have too many. Unfortunately, too many options can become a curse. Today, let’s look at how...
Blog
1st Feb 2023

Questions to see if your segmentation is effective

One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel's company isn't getting the sales...
Blog
18th Jan 2023

How do I know when a customer has decided to buy?

I love technology, but I can still be old-fashioned when working with clients. How? Meeting with clients, I like to put pen to paper and...
Blog
11th Jan 2023

Three Pioneers of CX Predict Big Changes in 2023

What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? An...
Blog
4th Jan 2023

The five rules to make you an effective leader

What do leadership and rabbits have to do with each other? Usually, not much. However, in the context of leading a team that needs to put...
Blog
28th Dec 2022

Wow! What a year! This is what we have learned...

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would...
Blog
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