Colin Shaw

Member Since: 15th May 2012

Bio

Colin Shaw is founder & CEO of Beyond Philosophy, one of worlds first organizations devoted to customer experience. Colin is an international author of six best-selling books. Beyond Philosophy has a proven track record. They provide consulting, specialised research & training from Sarasota, Florida and London, England. Follow Colin Shaw on Twitter @ColinShaw_CX

Colin Shaw

Founder & CEO Beyond Philosophy

27th May 2020

Why this is a great time to change your CX habits

The world is somewhat depressing at the moment, but every cloud has a silver lining. On a recent podcast , we discussed how the silver...

Blog

15th May 2020

Lessons from the poor CX practices of cable firms

Do you love your cable company? If you do, you are in the minority. People almost universally align on their distaste for their cable...

Blog

13th May 2020

The emotional trigger influencing customer minds

We have a mirror that has been resting against the wall in our garage for the last five years. I want to give it away, but my wife Lorraine...

Blog

11th May 2020

Pandemic behaviour explained: The good and the bad

We here at Beyond Philosophy want to start by saying we hope you and your family are safe. These times are unprecedented, and no one is...

Blog

8th Apr 2020

The impact of incentives on consumer behaviour

Organizations use lots of incentives to encourage specific behaviors. The idea is that people will change behavior because of the monetary...

Blog

24th Mar 2020

10 ways to deal with customers during COVID-19

We are living in troubling times fraught with uncertainty. There are many questions about what comes next in the COVID-19 outbreak. We...

Blog

20th Mar 2020

What the Availability Heuristic means for CX

People are way more afraid of shark attacks than we should be. The reason we are is the same reason branding works for your organization to...

Blog

17th Mar 2020

Emerging trends revealed in unique CX research

We encourage clients to research their customers all the time. Late last year, we decided to take our advice and study our customers and...

Blog

11th Mar 2020

Why the intensity of customer emotions is crucial

Customer emotions have a strong influence on your Customer Experience outcome. From our research in our global Customer Experience...

Blog

10th Mar 2020

Are You Making This BIG Mistake?

Have you ever made a snap judgment about another person only to discover you were wrong? I have. Psychologists call this a Fundamental...

Blog

Why this is a great time to change your CX habits

Lessons from the poor CX practices of cable firms

The emotional trigger influencing customer minds

Pandemic behaviour explained: The good and the bad

The impact of incentives on consumer behaviour

10 ways to deal with customers during COVID-19

What the Availability Heuristic means for CX

Emerging trends revealed in unique CX research

Why the intensity of customer emotions is crucial

Are You Making This BIG Mistake?

Virtual roundtable: Empathy in customer service

How brands improved CX during C-19 by improving EX

What is empathy mapping and why is it so vital?

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