Member Since: 15th May 2012
Colin is Founder & CEO of Beyond Philosophy LLC who help organizations grow by improving their Customer Experience and identifying hidden unmet needs. As a result, the Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years.
- Colin is recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, as a result he has 289,000 followers of his work.
- The Top 50 Customer Service Experts of the Decade (2010–2020) Nextiva
- Brand Quarterly readers also voted him one of the 'top 50 Marketing Thought Leaders' over 50' for two years in a row.
Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful The Intuitive Customer podcast. Colin is a commentator on CNN, BBC TV, NPR, LBC and many other publications and media.
Founder & CEO Beyond Philosophy
25th Nov 2021
One of our podcast listeners, Jeanne-Claude, wrote about a problem he was having for a recent episode. I am writing about it here today...Blog
18th Nov 2021
Consumers do insane, possibly dangerous things when they feel a threat to their resources. In particular, highly commoditized resources we...Blog
11th Nov 2021
Lately, my Customer Experiences have been lousy. At the beginning of the pandemic, I was more understanding when Customer Experiences weren...Blog
4th Nov 2021
Our podcast encourages listeners to tell us about problems that they would love some behavioral science or practical insights into helping...Blog
14th Oct 2021
I like books that show you another perspective you weren't expecting. Yuval Noah Harari's Sapiens: A Brief History of Humankind is an...Blog
7th Oct 2021
Loyalty is one of the most overused phrases in business today. To most companies, it invariably means "customers give us all their money."...Blog
30th Sep 2021
One of our podcast listeners wrote to us with a problem. I am sharing it today because this problem seems like some of you could also share...Blog
22nd Sep 2021
We all want customers that return and buy more for us. Returning customers often buy more than new customers and require fewer resources to...Blog
2nd Sep 2021
Some of you may know that I also have a podcast. We’ve begun a new feature on the podcast where people write in about their problems. A...Blog
26th Aug 2021
Customer Experience is having challenges. Research over the last few years points to a lackluster performance for return on investment...Blog