Colin Shaw

Member Since: 15th May 2012
Colin Shaw is an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 Business Influencers', where he has 291,000 followers.
Shaw’s Customer Experience consulting company, Beyond Philosophy LLC, has been recognized by the Financial Times as 'one of the leading management consultancies for the last four years in a row. Shaw is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 5% of all podcasts by BuzzSprout.
Founder & CEO Beyond Philosophy
7th Dec 2023
I love the phrase, "None of us are as clever as all of us." But a phrase is little more than words unless there is action that comes from...
Blog
30th Nov 2023
One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the...
Blog
23rd Nov 2023
Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued?...
Blog
16th Nov 2023
One of our listeners, John, is in a pickle. He is starting a new business, but that isn't the problem, although I am sure we can all agree...
Blog
9th Nov 2023
We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass is half full. So, when...
Blog
2nd Nov 2023
Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn't just being cool; he used...
Blog
26th Oct 2023
A listener, Irene Beard, is starting her own company. She's always believed in a strong brand, but how can she plan what people take away...
Blog
19th Oct 2023
I want to let you into a little secret. I've learned to ask customers a question over the years. Ready to know what it is? Has anything...
Blog
12th Oct 2023
If you have too much to do because you've agreed to do too many things, then you could suffer from a cognitive bias identified and...
Blog
5th Oct 2023
Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation...
Blog