Member Since: 28th Nov 2015
21st Sep 2015
Have we reached the next stage of telesales evolution?
In many people’s minds, the word 'telesales' has become an unpopular term; bringing to mind cold-calling and pushy, unhelpful offers from...Sales performance
15th Jun 2015
Measuring customer effort: Is it time we moved on from Net Promoter Score?
For many years, Net Promoter Score (NPS) has been a core metric for businesses, to quantify and monitor customer satisfaction levels and...Management